Summary
Overview
Work History
Education
Skills
Customer Service
Timeline
Generic

Jennifer Gronson

Livonia,Michigan

Summary

Proven leader and efficient team collaborator, I elevated customer satisfaction and loyalty at KFC through strategic management and strong teamwork. Skilled in POS systems and service station maintenance, I excel in fast-paced environments, ensuring quality service and operational excellence. My background demonstrates a commitment to safety and exceptional service, making me a valuable asset to any team.

Overview

21
21
years of professional experience

Work History

Food Runner

St. John's Mercy Medical Center
St. Louis, MO
04.2004 - 02.2007
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Informed servers of any special dietary needs or allergies communicated by customers.
  • Followed proper sanitation guidelines when handling food products.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Effectively multitasked within fast-paced environment.
  • Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Adhered to food safety and handling protocols to maintain a hygienic service environment.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Organized food orders and ensured accuracy of items served to customers.
  • Maintained a clean and organized work area throughout shift operations.
  • Provided exceptional customer service, responding promptly to requests and concerns.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
  • Assisted in preparing dishes for service by garnishing and checking presentation.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Efficiently delivered food orders from kitchen to tables, ensuring timely service.
  • Greeted guests with friendliness and professionalism.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Helped in training new food runners, sharing best practices and operational knowledge.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Communicated with chefs regarding potential menu changes or specials for the day.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Manager

KFC
St. Louis , MO
06.1986 - 03.2003
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Conducted performance reviews for team members.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and trained new employees to meet job requirements.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Recruited and hired qualified candidates to fill open positions.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Completed day-to-day duties accurately and efficiently.
  • Completed routine maintenance and repair.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

General

Meramec Community College
St. Louis, MO

Skills

  • Service station maintenance
  • Dining room assistance
  • Foodservice
  • Table resetting
  • Dining room setup
  • Table service
  • Safety awareness
  • Strong teamwork
  • ServSafe certification
  • Valid Driver's license
  • POS systems
  • Teamwork and collaboration

Customer Service

I've always taken the time to ensure and encourage customer satisfaction in all the different areas I've worked in. When working with people, especially strangers, it's important to take the time to make them feel acknowledged if not special. Every situation calls for fast thinking and awareness in all aspects in order to ensure satisfaction. I'm very good at making people feel comfortable and making sure they get what they are looking for.

Timeline

Food Runner

St. John's Mercy Medical Center
04.2004 - 02.2007

Manager

KFC
06.1986 - 03.2003

General

Meramec Community College

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Jennifer Gronson