Jennifer Groom
Elmira
Summary
Dedicated office administration professional with fluency in Microsoft office, Excel, Outlook also EClinicals, Epic software. Experience in emergency room , clinic patients with high volumes. Back ground in invoicing , digitizing files. Exemplary customer service, able to work independently as well as part of team.
Overview
22
22
years of professional experience
Work History
Office Administrator
Hanger Clinic
04.2023 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Patient Access Representative
Arnot Ogden Medical Center
07.2018 - 08.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Cleaning Crew Supervisor/Commercial Cleaner
Kates Klean Company
04.2002 - 02.2016
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
Education
High School Equivalent Diploma - Academic
South Side High School
Elmira, NY05.1990
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Customer engagement
- Verbal communication
- Document management
- Mail handling
- Telephone reception
- Document scanning
- Leadership and supervision
- Scheduling appointments
- Scheduling
- File maintenance
- Schedule and calendar management
- Inbound phone call handling
- Supply inventory
- Inventory management
- Managing office supply inventory
- Scanning and copying
- Computer skills
- Customer service
- Teamwork and collaboration
- Scheduling and coordinating
- MS office
- Professional and courteous
- Documentation and reporting
- Work Planning and Prioritization
- Schedule management
- Good judgment
- Staff training
Service Provider
WELLNOW URGENT CARE, 503 Park Place, Elmira, NY, 14901, 8:00 AM - 8:00 PM, 8:00 AM - 8:00 PM, 8:00 AM - 8:00 PM, 8:00 AM - 8:00 PM, 8:00 AM - 8:00 PM, 8:00 AM - 8:00 PM, 9:00 AM - 8:00 PM
Mro Information
HEALTHCARE SUPPORT, 101 Southhall Lane, SUITE 100, Maitland, FL, 32751, 407-478-0332
Client Employer Information
Janelle Jaworski M.D., 9501 Northfield Blvd., Denver, CO, 80238, 877-585-7366, 855-253-5666
Participant Instructions
- Take the page with you to the specimen Service Provider listed above along with a government issued photo ID.
- Call the Service Provider to confirm operational hours.
- Arrive ONE HOUR before closing time to ensure testing can be completed.
Case Number
2023032019390
Test Information
PRE-EMPLOYMENT, URINE NONDOT, Q05667352, 03/24/23, 10600258, 35190N
Timeline
Office Administrator
Hanger Clinic
04.2023 - 09.2024
Patient Access Representative
Arnot Ogden Medical Center
07.2018 - 08.2022
Cleaning Crew Supervisor/Commercial Cleaner
Kates Klean Company
04.2002 - 02.2016
High School Equivalent Diploma - Academic
South Side High School
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