Jennifer Groover

The EM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability through operational excellence, top-line sales growth and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
• Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.

People

• Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
• Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
• Create an inclusive environment that inspires and encourages the growth and engagement of associates.
• Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
• Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.
• Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
• Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
• Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
• Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
• Maintained thorough understanding of industry trends allowing early identification of potential opportunities or challenges.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
• Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
• Increased customer retention through exceptional service and consistent follow-up communication.
• Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
• Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Learned and remained updated on statutory requirements and regulations.

The School Co-Director is extremely involved in all areas of the school and sets the positive tone for successful and happy students and staff. He or she manages the day-to-day operations of the school and guides the alignment of the school with Paul Mitchell School systems and all franchise, state, and federal governing agency laws, rules, policies, and procedures. A School Director's job is never done! All staff hiring, training, coaching, and evaluation of performance is managed by the School Director. He or she must be able to collect and analyze complex data, create marketing tools, and forecast outcomes, as well as quickly analyze reports and data to identify trends and implement correct systems. He or she manages school facilities, operations, budgets, sales, customer service, marketing, culture, and quality of education with visionary leadership.

The Education Leader is the technical education manager who trains, coaches, and directs Learning Leaders to

provide high-quality and consistent technical instruction in the classroom and in the clinic classroom. He or she

has fiduciary accountability to make and save money for the school.

The Education Leader rotates between the classrooms, homeroom, and clinic classroom areas. Good

organization, coaching, and communication skills are required. This person must be licensed and one Education

Leader per department may be necessary; although, depending on the size of your school, one licensed

cosmetology Education Leader may oversee the cosmetology, barbering, skin, and nail departments. On the

Organization Chart, the Education Leader is equal to the Future Professional Advisor; both are accountable

to the School Director. The Education Leader is responsible for the Skill Specialists and Learning Leaders,

motivating and coaching them on their career path, certifications, and classroom and clinic classroom

performance.

The Education Leader is an expert in culture, game planning, lesson planning, learning types, Multiple

Intelligence, C.L.A.S.S., classroom systems, presentation skills, technical skills, and terminology.

• Evaluated teacher performance using rigorous observation protocols designed to promote professional growth while ensuring instructional excellence.
• Fostered partnerships with local businesses, organizations, or higher education institutions to create experiential learning opportunities aligned with career pathways or industry trends.
• Enhanced curriculum quality by collaborating with faculty and staff to develop innovative educational programs.
• Spearheaded fundraising campaigns that generated substantial revenue earmarked specifically for expanding academic programs or improving school infrastructure.
• Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
• Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
• Utilized technology tools effectively to automate tasks where appropriate, freeing up time for higher-value activities.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
• Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
• Generated leads for future business opportunities by collecting customer contact information during promotional events.
• Communicated product information with confidence and educated consumers about company.
• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Educated consumers about product benefits, leading to increased interest and sales conversions.
• Educated customers on product features and answered questions regarding product use.
• Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
• Chose materials and developed lesson plans to enhance skills for individual students.
• Fostered student curiosity and interest through creative hands-on activities.