Jennifer Grubbs
Mesa
Summary
Dynamic customer service professional with extensive experience at Bashas, excelling in inventory control and empathetic listening. Proven ability to enhance customer satisfaction and streamline operations, while training staff and maintaining high food safety standards.
Committed to fostering a positive environment and resolving issues efficiently to ensure an exceptional experience for all clients. Detailed Client Service Associate, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
38
38
years of professional experience
Work History
CSR
Uhaul Moving And Storage
Mesa
07.2024 - Current
- I assist customers with making reservations on the vehicles, dispatch equipment, clean the vehicles as they're returned, and perform preventive maintenance on all of them, I clean storages and prepare them for the next rental, I assist & cash individuals out as they purchase items from the showroom & inventory control.
Floral Department Manager
Bashas
Mesa
05.2023 - 07.2024
- Pruned flora and fauna to fit perfectly into bouquets and arrangements.
- Identified potential areas of risk within the store's operations that could lead to financial losses or liability issues.
- Ordered supplies based on space and budget availability, current trends and sales projections.
Assistant Deli Manager
Bashas'
Mesa
07.2021 - 07.2024
- Oversaw food preparation, production and presentation according to quality standards.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
- Resolved problems or concerns to satisfaction of involved parties.
Cashier
Bashas'
Mesa
07.2021 - 07.2024
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer questions and provided store information.
- Counted and balanced cashier drawers.
- Offered customers carry-out service at completion of transaction.
- Answered phone calls to assist customers with questions and orders.
Team Lead
Goodwill
Mesa
11.2020 - 05.2021
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Provided support to junior staff during peak periods of workloads.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Processed credit card transactions accurately and efficiently.
Server
Chick-fil-A
Mesa
12.2019 - 11.2020
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Filled condiments and napkin containers during slack periods.
- Stayed informed about daily specials, new menu items, promotions.
Assistant Manager
Walmart
Mesa
07.2013 - 12.2019
- Managed customer service inquiries and complaints in a timely manner.
- Completed routine maintenance and repair.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Call Center Representative
MDS Call Solutions
Mesa
02.2013 - 05.2013
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Caregiver
Beech Home Care
Phoenix
05.2000 - 05.2010
- Drove clients to doctors' appointments and social outings.
- Maintained clean and well-organized environment for client happiness and safety.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Server
JB's Restaurant
Phoenix
08.1987 - 07.2002
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Stocked service areas with supplies during slow periods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Completed routine maintenance and repair.
Education
GED -
Maricopa Community Colleges, Phoenix College
Phoenix, AZ07-1987
Skills
- Customer service
- Equipment maintenance
- Cash handling
- Inventory control
- Call center experience
- Hospitality and accommodation
- High-energy attitude
- Food safety
- Menu knowledge
- Time management
- Patient care
- Safety procedures
- Communication skills
- Meal preparation
- Supervision skills
- Training staff
- Patient management
- Empathetic listening
Timeline
CSR
Uhaul Moving And Storage
07.2024 - Current
Floral Department Manager
Bashas
05.2023 - 07.2024
Assistant Deli Manager
Bashas'
07.2021 - 07.2024
Cashier
Bashas'
07.2021 - 07.2024
Team Lead
Goodwill
11.2020 - 05.2021
Server
Chick-fil-A
12.2019 - 11.2020
Assistant Manager
Walmart
07.2013 - 12.2019
Call Center Representative
MDS Call Solutions
02.2013 - 05.2013
Caregiver
Beech Home Care
05.2000 - 05.2010
Server
JB's Restaurant
08.1987 - 07.2002
GED -
Maricopa Community Colleges, Phoenix College