Jennifer Guatemala
Richardson,TX
Summary
Proven leader with extensive experience in logistics and retail management, notably at CartCom, where correcting spearheaded quality control initiatives that slashed shipping errors significantly. Skilled in customer service and bilingual communication, excel in staff training and complex problem-solving, driving operational excellence and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Shipping Clerk
CartCom
10.2022 - Current
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reviewed order data to verify transactions and shipping dates.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled day-to-day shipping and receiving overseeing more than 150k units per day
Shift Supervisor
CVS Healthcare
02.2022 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Warehouse Worker /HR Assistant Trainee
Hyundai Digitech Inc.
08.2021 - 02.2022
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Enhanced employee engagement by implementing effective onboarding processes for new hires.
- Consistently lifted materials weighing as much as 60 pounds.
Cashier
Ross Dress For Less
05.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Lake Highlands High School
Dallas, TX05.2021
Skills
- Customer Service
- Work Planning and Prioritization
- Training and mentoring
- Staff Management
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Shipping Clerk
CartCom
10.2022 - Current
Shift Supervisor
CVS Healthcare
02.2022 - 09.2022
Warehouse Worker /HR Assistant Trainee
Hyundai Digitech Inc.
08.2021 - 02.2022
Cashier
Ross Dress For Less
05.2021 - 08.2021
High School Diploma -
Lake Highlands High School