JENNIFER GUERRA
Newport News,Va
Summary
Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail oriented leader skilled at directing team members and maintaining smooth day-to-day functions.
Overview
8
8
years of professional experience
Work History
Receptionist
Dragados
Norfolk, New York
05.2023 - Current
- Answered 100+ calls daily, scheduled appointments and transferred calls
- De-escalated any concerns, improving our customer service rating.
- Scheduled meetings and supported numerous departments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Spring Oaks Capital LLC
Chesapeake, Virginia
05.2025 - 06.2025
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
Apartment Leasing Agent
Spring Oaks Capital LLC
, VA
06.2023 - 05.2025
- Address consumer complaints or concerns promptly and effectively.
- Listen carefully to consumers concerns and empathize with their situations.
- Educate consumers about their options, rights, and responsibilities related to debt repayment
Apartment Leasing Agent
10.2019 - 09.2022
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Kept properties in compliance with local, state and federal regulations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Apartment Leasing Agent
10.2019 - 04.2020
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated professional networks by engaging in professional, industry and government organizations.
- Completed annual rent calculations using housing database software.
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show marketed properties.
Apartment Leasing Agent
06.2018 - 10.2019
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Enhanced community engagement with the organization of various events, fostering a positive living environment for all residents.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
Assistant Manager
10.2017 - 06.2018
- Increased customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Benavides High
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Careers center of Texas
Skills
- Maintaining closing ratios
- Department planning
- Performance optimization strategies
- Leasing reports
- Social Media Marketing
- Real Estate Knowledge
- Resident relations
- Ground maintenance
- Clerical skills
- Marketing expertise
- Operational Reporting
- Lease Management experience
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Customer Service Representative
Spring Oaks Capital LLC
05.2025 - 06.2025
Apartment Leasing Agent
Spring Oaks Capital LLC
06.2023 - 05.2025
Receptionist
Dragados
05.2023 - Current
Apartment Leasing Agent
10.2019 - 09.2022
Apartment Leasing Agent
10.2019 - 04.2020
Apartment Leasing Agent
06.2018 - 10.2019
Assistant Manager
10.2017 - 06.2018
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Careers center of Texas
Benavides High
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