Jennifer Guerrero
Wichita,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and responsible. Adept at working effectively unsupervised and quickly mastering new skills. Bilingual. Eager to learn and reliable.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Trust Women
Wichita, KS
04.2022 - 11.2023
- Provided administrative support for patient care staff.
- Collaborated with clinical and administrative staff to meet patient needs.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Obtained informed consent and payment documentation from patients and filed in system.
- Scheduled evaluations and procedures for patients.
- Provided emotional support and counseling to patients during difficult times.
- Calculated sliding fee or special program adjustments relating to patient visits.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Explained policies, procedures and services to patients.
COVID-19 Tester
Victory Agency
Wichita, KS
07.2021 - 12.2022
- Collected blood or tissue samples from patients for lab work.
- Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Royal Caribbean Cruise Line
Wichita, KS
01.2019 - 05.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected deposits or payments and arranged for billing.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
Phone Operator
Faneuil
Wichita, KS
08.2018 - 01.2019
- Greeted visitors and assisted by answering general questions and directed to desired office.
- Completed connections between callers, departments and professionals.
- Connected incoming calls quickly using multi-line telephone system to keep hold times under [Number] seconds.
- Answered routine questions about telephone and voice mailbox operations.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Handled incoming and outgoing calls according to standard operating procedures.
- Greeted visitors or callers to handle inquiries or direct to appropriate persons.
Call Center Representative
Corporate Lodging
Wichita, KS
08.2017 - 03.2018
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Verified pricing and computed product totals to complete detailed invoices.
- Coordinated with other departments regarding resources needed for specific projects.
Education
South High
Wichita, KSSkills
- Office Administration
- Payment Collection
- Patient Education
- HIPAA Compliance
- Appointment Scheduling
- Patient Outreach and Follow-Up
- Relationship Building
- Customer Service
- Patient Registration
- Complaint Resolution
- [Language] Translation
Certification
- CPR certified
Languages
Spanish
Professional
Timeline
Patient Care Coordinator
Trust Women
04.2022 - 11.2023
COVID-19 Tester
Victory Agency
07.2021 - 12.2022
Customer Service Representative
Royal Caribbean Cruise Line
01.2019 - 05.2019
Phone Operator
Faneuil
08.2018 - 01.2019
Call Center Representative
Corporate Lodging
08.2017 - 03.2018
South High
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