Jennifer Guerrero
Denham Springs,LA
Summary
Proven leader in high-pressure environments, adept at multitasking and workflow coordination, significantly enhanced customer satisfaction at Bayleaf Indian Cuisine. Skilled in order taking and interpersonal communication, consistently exceeded sales targets at Pelican Communications. Demonstrates exceptional team leadership and problem-solving abilities, driving continuous improvement and positive outcomes. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
9
9
years of professional experience
Work History
Restaurant Waiter /Head Hostess
Bayleaf Indian Cuisine
2021.01 - 2022.01
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountabilities for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to establishment.
- Contributed positively overall workplace culture through proactive communication, problem-solving, and commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff members, contributing to cohesive team environment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Established welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Provided patrons with estimated waiting times during peak service hours.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
Clinic Coordinator
Heal 360
2018.01 - 2019.05
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Improved patient satisfaction by streamlining the appointment scheduling process and implementing a user-friendly online booking system.
- Oversaw maintenance of electronic health records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Served as a liaison between patients, insurance companies, and billing departments to resolve any discrepancies or questions regarding payment issues promptly.
- Increased patient retention rate through proactive follow-up calls after appointments.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Helped front desk staff register and process patients.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Collected specimens, delivered to lab and brought results back to clinical team.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA regulations at all times.
- Answered high volume of telephone calls and directed callers to appropriate personnel. Usually between 30 or more calls daily.
Sales Representative Assistant Manager
Pelican Communications
2013.01 - 2015.02
- Boosted sales performance by developing and implementing effective sales strategies.
- Enhanced customer satisfaction with personalized service and prompt resolution of issues.
- Identified opportunities for process improvements, sharing insights with management to drive continuous growth and development within the sales team.
- Contributed to team success by consistently achieving and surpassing individual sales targets.
- Conducted market research to identify potential leads and develop targeted outreach strategies for maximum effectiveness.
- Trained new hires on company policies, product offerings, and best practices in sales techniques, ensuring their preparedness for the role.
- Generated increased revenue through upselling, cross-selling, and recommending appropriate products to customers.
- Consistently met or exceeded monthly quotas while maintaining a focus on long-term goals aligned with organizational objectives.
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Educated clients on device care tips which led to fewer returns due to damages caused by mishandling.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answering high call volume (usually around 30 or more)
Education
High School Diploma -
Belaire High School
Baton Rouge, LA05.2010
Skills
- Cash Handling
- Sales Techniques
- Item promotion
- Warm and Friendly
- Attention to Detail
- Reliable and Responsible
- Organizational Skills
- Decision-Making
- Ability to Lift 30 Pounds
- Hospitality service expertise
- Teamwork and Collaboration
- Active Listening
- Time Management
- Courteous Phone Demeanor
- Excellent Communication
- Multitasking
Timeline
Restaurant Waiter /Head Hostess
Bayleaf Indian Cuisine
2021.01 - 2022.01
Clinic Coordinator
Heal 360
2018.01 - 2019.05
Sales Representative Assistant Manager
Pelican Communications
2013.01 - 2015.02
High School Diploma -
Belaire High School
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