JENNIFER GUGEL
Bedford,TX.
Summary
Professional and knowledgeable Administrative Assistant / Receptionist versed in administrative support and customer service. Over 10 years experience managing company reputation with customers. And over 20 years experience in fast-paced customer service environments. Highly efficient, accurate and creative, with strong planning, problem solving and communication skills.
Overview
15
15
years of professional experience
Work History
Campus Behavior Interventionist
HEB ISD
Bedford, TX
08.2018 - Current
- Developed intervention plans based on established guidelines and individual needs.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Utilized behavioral strategies, such as Token Economy and ABA to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
- Helped students build skills to navigate typical academic and social situations.
- Met with teachers to establish goals for students in intervention program.
- Completed observations of students in classroom and social situations.
- Maintained records of ongoing assessments and documentation of updates.
- Collaborated with team members, school personnel and family members to develop individual plans of care for students.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Trained teachers and staff on how to spot students in need of help and refer for services.
- Stayed abreast of latest changes by reading publications, attending conferences and completing training.
- Mediated conflicts through structured sessions.
Home Caregiver - Elderly
Self
Bedford, TX.
11.2017 - Current
- Administered Medications
- Maintained clean, safe and well-organized patient environment.
- Bathing
- Companionship and Kindness
- Grocery Shopping
- Banking Deposits / Withdrawals
- Scheduled and Transported to and From Appointments, Errands, and Events
Receptionist Administrative Assistant/Independent Travel Consultant
DGPromotions Travel
Bedford, TX.
05.2008 - 10.2017
- Answered incoming calls and warmly greeted customers.
- Opened and properly distributed incoming mail.
- Assisted with event planning, including travel arrangements.
- Ordered and distributed office supplies.
- Obtained signatures for financial documents.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained energy and enthusiasm in fast-paced environment.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Customer Care Representative / Receptionist
AirLogix
Fort Worth, TX.
08.2007 - 04.2008
- Averaged 20 Incoming / 20 outgoing calls per day.
- Contacted potential customers to offer Asthma treatment and prevention services.
- Routinely answered customer questions regarding products, services, and health of customers.
- Served as main liaison between customers, management and Respiratory Therapists.
- Scheduled appointments between customers and traveling Respiratory Therapists.
Education
Associate of Arts - Undergraduate - General Studies
Tarrant County College - Northeast Campus
Hurst, TXSkills
- Excellent Communication Skills
- Strong Problem Solver
- Detail Oriented
- Fast Paced Environment
- Dedicated Team Player
- Professional Phone Etiquette
- Greeting Visitors
- Appointment Setting
- Incoming/Outgoing Correspondence
- Excellent Planner and Coordinator
- Highly Adaptable
Additional Information
Additional Work History Upon Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Campus Behavior Interventionist
HEB ISD
08.2018 - Current
Home Caregiver - Elderly
Self
11.2017 - Current
Receptionist Administrative Assistant/Independent Travel Consultant
DGPromotions Travel
05.2008 - 10.2017
Customer Care Representative / Receptionist
AirLogix
08.2007 - 04.2008
Associate of Arts - Undergraduate - General Studies
Tarrant County College - Northeast Campus
Professional References
Deborah Fuqua (DG Promotions Travel - Owner/Supervisor)
DGPromo@att.net 817-283-2461
Pamela Denison (AirLogix - Coworker)
PamWillden@gmail.com
Katherine Tyree (Meadow Creek Elementary - Assistant Principal)
KatherineTyree@hebisd.edu 817-399-3620
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