Jennifer Guggino Othart
Belen,NM
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
42
42
years of professional experience
Work History
Supervisor
OptumCare
12.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
Manager
Los Lunas Family Practice
06.2019 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Executive Board Secretary
Socorro Schools
05.2017 - 06.2019
- Recorded and distributed minutes of meetings to reflect format and level of detail determined.
- Wrote clear, brief notes to record all motions and decisions of meetings.
- Signed official documents and board minutes.
- Updated, maintained and safely stored minute books and other legal documents.
- Maintained full contact list of board members, board member appointment dates, term of appointments and board member biographies.
- Notified 5 board members of meetings and kept detailed record of board attendance.
- Maintained board binder containing governing documents, policies and written consents.
- Coordinated events and worked on ad hoc projects.
- Wrote reports, executive summaries and newsletters.
Executive Secretary
Los Lunas Schools
08.2015 - 04.2017
- Handled confidential information in professional manner.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Coordinated travel arrangements and bookings for executive staff.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Filed paperwork and organized computer-based information.
- Wrote reports, executive summaries and newsletters.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Coordinated events.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Promoted team productivity by keeping supplies organized and well-stocked.
Manager
Guggino's Pharmacy, Gifts And Tuxedos
05.1982 - 12.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed insurance billing for the pharmacy
Education
Bachelor of Arts - Communication
University of New Mexico
Albuquerque, NM05.1990
Skills
- Data Analytics
- Staff Management
- Business Development
- Process Improvement
Timeline
Supervisor
OptumCare
12.2022 - Current
Manager
Los Lunas Family Practice
06.2019 - 12.2022
Executive Board Secretary
Socorro Schools
05.2017 - 06.2019
Executive Secretary
Los Lunas Schools
08.2015 - 04.2017
Manager
Guggino's Pharmacy, Gifts And Tuxedos
05.1982 - 12.2012
Bachelor of Arts - Communication
University of New Mexico
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