JENNIFER GUIDETTI
Stuart,FL
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 20 years of progressive DSO/Private Practice Dental experience to positively impact business operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
De Novo Director of Operations
MB2 Dental
07.2023 - Current
- Hire operations staff and ensure employee compliance with company policies and procedures.
- Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- De Novo Practice; tasked with creating brand awareness, B2B Marketing, Community Involvement, Treatment Planning, Identify and Implement areas of improvement with operations and visibility
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Work collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Sell treatment plans and explain clinical necessity
- Increased production and collections by over 500% M over M compared to prior ops manager
President
Elite Party Servers & Bartenders LLC
03.2018 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols for Event Staffing Company with 75+ Team Members
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Product procurement
- Reduced operational costs through strategic cost management initiatives.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Oversaw business-wide changes to modernize procedures and organization.
- Formulated and executed strategic initiatives to improve product offerings.
- Represented organization at industry conferences and events.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Regional Manager
Southern Orthodontic Partners
11.2020 - 06.2023
- Addressed patient and team concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Managed $5.3M P & L with multiple doctors and 16+ team members
- Multi-Site operations
- Improved company morale, Great Place to Work ranking 4th overall in organization of 65+offices
- Facilitated communication between team members, fostering collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implemented necessary changes efficiently (ex: converting from paper charting to electronic).
- Initiated electronic workflow in compliance with ACA; streamlined imaging cache by synchronizing multiple locations; fiber optics
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practices' mission and values.
- Developed policies and procedures for effective practice management (ex: CRM workflow).
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Boosted brand growth by devising strategic network and marketing tactics.
- Defined clear targets and objectives and communicated to other team members.
- Delegated specific tasks to clinical and non-clinical team members equitably
- Implemented changes to operations and clinical workflows successfully with existing team
- Identified and corrected misuse of dental materials/equipment (risk management)
Practice Manager
Sage Dental
07.2018 - 11.2020
- Dental Service Organization Operations Manager; multiple locations
- Maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports
- Implemented organizational policies and procedures for dental facility
- Identified KPIs for hygiene, specialty and general dentists; implemented strategies for achieving revenue goals through marketing, patient education, on-going team training
- Established work schedules and assignments for staff, accorded to workload, space and equipment availability
- Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations (OSHA & ADA)
- Assisted with new hire orientation and employee training
- Responded quickly to meet customer needs and resolve problems
- Provided all operations support during COVID-19 Pandemic for Treasure Coast Region
- Directed RCM for multiple locations within DSO
- Enhanced patient experience with measurable results through Google Analytics during tenure with practices
- Met or exceeded budgetary production goals 3 out of 4 Quarters resulting in FY growth of 10%
- Maintained collection rate of 97%-102%.
PRACTICE MANAGER/TREATMENT COORDINATOR/CHIEF ASSISTANT
Krug Orthodontics
09.2006 - 07.2018
- Support Corporate Vision and strategy which encompasses multi-tiered approach to provide superior orthodontic care using best practices
- Manage front office staff and team of Registered Dental Assistants; including hiring/firing, training (on-going and initial) in paperless office
- Responsible for all initial consultations and case presentation appointments to best utilize doctor time, explain treatment options utilizing Invisalign vs Traditional Bracket/Wire treatment; provide insurance options/information, coordination of benefits, and payment plans
- Offer comprehensive information regarding treatment plans, options, and scheduling
- Patient advocate assisting patients who have concerns/problems
- Procurement - Reduce cost of goods sold
- Inventory Control and ordering of orthodontic supplies, scheduling maintenance vendors as needed for equipment repair
- Communicate with vendors and labs for all cases
- Streamline Operational Efficiencies
- Excellent Written and Verbal Presentation Skills
- Leverage Vendor Relations
- Ability to build rapport & inspire employees to perform
- All aspects of Registered Dental Assistant (Expanded Functions): Records taking, digital panoramic/ceph, alginate and PVS Impressions, Itero Scanner, pouring/trimming study models in correct occlusion, assisting chairside w/banding/bonding, monthly adjustments (o-ties, arch wire changes, k-hooks, headgear, forsus springs, RPE, space maintainers)
- Revenue Management - All Collections/Accounts Receivable
- Customer Qualifications - Responsible for all aspects of Medicaid Approved cases: obtaining proper records to submit via the provider website, notifying patients of approval/denial; compiling all contracts/consents for cases, communication with the Medicaid officers at the state level
- In October 2012, I streamlined pricing and discounts, as well as implemented increased prices for all services with a positive response from patients
- Number of starts has increased monthly, from 30 full starts to an average 75 starts (including Invisalign, FFEA, and Medicaid Approved Cases)
- Integral in helping to achieve status of Elite Provider for Invisalign
- Overall revenue has steadily increased as well
- Aging Accounts Receivable has decreased and monthly automatic payment plans have increased by at least 20%
- Collection rate at 95% monthly.
Education
Master of Science - Health Law: Dual Concentration in Risk Management
Nova Southeastern U. Shepard Broad College of Law
Fort Lauderdale12.2023
Bachelor Of Arts (B.A.) In Healthcare Management - Healthcare Administration
Thomas Edison State University
Trenton, NJ12.2020
Skills
- Microsoft/Windows, Ortho 2 Edge
- Innovative Software/Motion Vue
- Dolphin & Dentrix Practice Management Software
- B2B Sales; End User Sales
- Financial Reporting Coordination
- Employee Recruitment and Hiring
- Financial Operations Oversight
- Operating Plans Development
- Strategic Planning: contribute to the overall ramp plan of associate integration into existing single doctor office
- Responsible for 53M P&L Management FY 2023; 46M FY2022
- Manage Team Member Payroll ; Manage Team Member Accountability collaborating with Human Resources (connection, discipline, time off, attendance, etc)
- Manage communications with Vendors/Third Parties (statement/invoice correspondence, oversee inventory control)
- Conduct Audits (patient charts, in/out-bound calls/texts/emails, A/R, team trackers, etc) Ensure compliance with payer and reimbursement policies
- Manage invoice payment/receipt with CTS collaboration
- Process Improvement
- Strategic planning and execution
- Operations Oversight
- Customer Service
- Capital Spending
Certification
Certified Dental Assistant (DANB) Active: 2007
Timeline
De Novo Director of Operations
MB2 Dental
07.2023 - Current
Regional Manager
Southern Orthodontic Partners
11.2020 - 06.2023
Practice Manager
Sage Dental
07.2018 - 11.2020
President
Elite Party Servers & Bartenders LLC
03.2018 - Current
PRACTICE MANAGER/TREATMENT COORDINATOR/CHIEF ASSISTANT
Krug Orthodontics
09.2006 - 07.2018
Master of Science - Health Law: Dual Concentration in Risk Management
Nova Southeastern U. Shepard Broad College of Law
Bachelor Of Arts (B.A.) In Healthcare Management - Healthcare Administration
Thomas Edison State University
Certified Dental Assistant (DANB) Active: 2007
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