JENNIFER GUINN
Exeter,CA
Summary
Dynamic leader with a proven track record at WALMART, enhancing customer satisfaction and streamlining operations for increased efficiency. Excelled in employee development and training, boosting team productivity and morale. Skilled in cash flow management and customer service, achieving significant improvements in financial performance and customer engagement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front End Manager
WALMART
11.2000 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Evaluated employee performance and made recommendations for improvements.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Coached employees through day-to-day work and complex problems.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Created, prepared, and delivered reports to various departments.
- Increased sales revenue through strategic product placement and enticing visual merchandising displays.
- Developed strong relationships with vendors, negotiating advantageous pricing structures for products and promotional materials.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Reviewed financial reports and trend forecasts.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
EXETER UNION HIGH SCHOOL
Exeter, CA06-1995
Skills
- Customer service
- Employee supervision
- Staff supervision
- Performance improvements
- Fraud prevention
- Performance optimization
- Operations management
- Accident response
- Workflow optimization
- Sales planning
- Listening skills
- Business administration
- Cash handling
- Training and mentoring
- Team building
- Cash register operation
- Staff management
- Team supervision
- Schedule management
- Cash flow management
- Financial reporting
- Effective planning
- Shrinkage control
- Price verification
- Seasonal planning
- Merchandising expertise
- Employee development and training
- Cash flow oversight
- Credit returns processing
Certification
- ServSafe Food Handler's Certification
Languages
English
Full Professional
Timeline
Front End Manager
WALMART
11.2000 - Current
High School Diploma -
EXETER UNION HIGH SCHOOL