Summary
Overview
Work History
Skills
Websites
Timeline
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Jennifer Gust

Customer Account Manager
Platteville,WI

Summary

Dedicated customer account manager with over 11 years of experience onboarding GPS and HOS compliance customers and decades of customer comes-first positive mentality. Looking for a full-time position that offers professional challenges and growth.

Overview

21
21
years of professional experience

Work History

Customer Account Manager - Onboarding and Training

Spireon FleetLocate
11.2012 - Current
  • Scheduled, taught, and created webinar and training videos for clients and prospective clients as requested. Used Zoom and Teams, including on-site, and video formats.
  • Developed individualized plans and guides to help customers reach goals within predetermined timelines.
  • Product Specialist for the company's portfolio of telematic devices, including Lytx / surfsight's dashcam safety solutions, and Geotab and Gorilla Safety hours of service devices.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Used Salesforce and NetSuite to keep accurate records about training and account notes.
  • Primary liaison between sales, training, customers, and support departments.
  • Provide white glove service to all companies, including small 2 unit fleets up to enterprise level accounts with over 3000+ units.

Billing Representative F

Foodliner
11.2008 - 12.2011


  • Electronically processed load manifest, verifying the accuracy of the bill of ladings to manifests, commodity codes, tolls, and weights.
  • Accurately and consistently met weekly and monthly processing deadlines.
  • Performed quality assurance evaluations of processes and previous manifest.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Handled a high volume of inbound calls pertaining to driver loads and dispatches.
  • Participated in special projects for other departments as needed.

Loss Prevention Manager

Walmart, Kmart And Shopko
08.2002 - 12.2011
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Monitored paperwork procedures to prevent error-related losses.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Performed thorough cash audits and deposit investigations.
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.
  • Installed and maintained covert security equipment.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, de-escalating when possible and directing shoppers to safety.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Trained all new executives and asset protection personnel.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.

Realtor

RE/MAX
06.2006 - 01.2007
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Advised and informed prospective clients on current market activities and conditions.
  • Wrote contracts to outline sales and purchases of properties.
  • Compared recently sold area properties to determine competitive market prices.
  • Handled day-to-day happenings of a real estate office to consistently grow client base and increase revenue.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
  • Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.

Skills

  • Telematics / IoT
  • CRM Salesforce and NetSuite
  • Quickly learning and then training and onboarding customers on multiple different technology devices
  • Becoming a passionate advocate for customers and building the Client Relationship
  • Customer Needs Assessments
  • Customer Service and Assistance
  • Sales Negotiation
  • Conflict Resolution Techniques
  • HOS / Compliance specialist for transportation and logistics
  • Awarded Customer account manager of the Year, 2016 and 2017
  • Extracurricular Activities: 4H chapter president

Timeline

Customer Account Manager - Onboarding and Training

Spireon FleetLocate
11.2012 - Current

Billing Representative F

Foodliner
11.2008 - 12.2011

Realtor

RE/MAX
06.2006 - 01.2007

Loss Prevention Manager

Walmart, Kmart And Shopko
08.2002 - 12.2011

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Jennifer GustCustomer Account Manager