Jennifer Gusumano
Clinton Township,MI
Summary
Esthetician with strong business, sales and customer service skills necessary to meet spa goals and exceed client expectations.
Talented skin care specialist with knowledge in all areas of skin therapy, including administering facials.
Friendly Skincare Consultant with deep knowledge of skin conditions and effective treatments. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
Hand and Stone
Chesterfield, MI
01.2021 - Current
- Provided excellent customer service and skincare treatments to clients.
- Educated clients on skin care procedures and products.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Sold skincare products to patients according to specific needs, boosting overall revenue.
- Set up patient rooms and sterilized equipment.
- Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
- Improved appearance of clients' skin through non-surgical processes.
- Conducted private client consultations.
- Pursued continuing education to learn new advances in skin condition treatments.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Learned new techniques and complete chemical peel processes.
Esthetics Student
Michigan College Of Beauty
Troy , MI
01.2020 - 10.2020
- Conducted facial treatments, including Anti aging, acne, pressure point, and European.
- Dermalogica product line knowledge
- Make up and lashes (strips & individual)
- Body exfoliation and body wraps
- Collected patient history before planning treatments.
- Set up patient rooms and sterilized equipment.
- Instructed clients on how to apply make-up to achieve desired look.
- Vastly improved appearance of clients' skin through non-surgical processes.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Pursued continuing education to learn new advances in skin condition treatments.
- Meticulously maintained spa appearance and cleanliness.
- Eye and Lip treatments
- Mechanical electric current
- Back treatments
Server/Bartender
Engine House
Mt. Clemens , MI
03.2008 - 06.2017
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Operated POS terminals to input orders, split bills and calculate totals.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Prepared salads and appetizers to back up kitchen staff.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Promoted desserts, appetizers and specialty drinks.
Education
Esthetics
Michigan College Of Beauty - Troy, Inc.
Troy, MI10.2020
GED -
Mohegan High School
Clinton Township, MI10.2019
Cosmetology
Michigan College of Beauty - Troy, Inc.
Troy, MI08.2005
Manicuring
The Gallery
Clinton Township02.1999
Skills
- Skincare treatments
- Client education
- Product sales
- Sanitation standards
- Skin analysis
- Effective communication
- Advanced hair removal techniques
Certification
-Michigan Licensed Esthetician
-NeveSkin Expert
-Dermalogica Expert
-Elite Esthetician
-Nuface Expert
-Image skincare products
-Master in clarity skincare products
-Make Up
-Advanced Facial & Body Works
-Temporary Hair Removal
- People skills
Timeline
Licensed Esthetician
Hand and Stone
01.2021 - Current
Esthetics Student
Michigan College Of Beauty
01.2020 - 10.2020
Server/Bartender
Engine House
03.2008 - 06.2017
Esthetics
Michigan College Of Beauty - Troy, Inc.
GED -
Mohegan High School
Cosmetology
Michigan College of Beauty - Troy, Inc.
Manicuring
The Gallery