Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Gutierrez

Phoenix,AZ

Summary

Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams, and maintaining a clean and organized workspace. With the ability to adapt to different environments ready to contribute to a team and make a positive impact.

Overview

3
3
years of professional experience

Work History

Team Member

Tortas CM
Glendale, AZ
11.2021 - 10.2022
  • Employed as a customer service staff member working floor, registers, and back house
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Operated cash register and credit card machine to process customer payments
  • Followed procedures for safe food preparation, assembly and presentation
  • Soft phone skills, in order to communicate with customers and callers.
  • Assisted newly hired team members by explaining company procedures and safety requirements.

Call Center Representative

Progressive Leasing
Phoenix, Arizona
11.2022 - 03.2023
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Updated system with order specifics and customer details, preferences, and billing information.

Team Member

Fellowship Square Phoenix
Phoenix, AZ
12.2019 - 11.2020
  • Mastered point-of-service (POS) computer system for automated order taking
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Assist with accommodations for elderly and disabled guests.
  • Serve customers, with a focus on following up to ensure a great experience and repeat business.
  • Developed strong multitasking skills in a fast-paced environment while managing a constant flow of guests during lunch and dinner shifts.

Education

Highschool diploma -

Sunnyslope High School
Phoenix, AZ
05.2020

Skills

  • Multitasker
  • Active Listener
  • Dependable attendance
  • Strong Customer Focus
  • Bilingual customer support
  • Problem solving
  • Strong Customer Service
  • Clear Communication
  • Call Center Operations
  • Teamwork and Collaboration
  • Cash Handling
  • Positive Attitude
  • Customer Service
  • Complaint resolution

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Call Center Representative

Progressive Leasing
11.2022 - 03.2023

Team Member

Tortas CM
11.2021 - 10.2022

Team Member

Fellowship Square Phoenix
12.2019 - 11.2020

Highschool diploma -

Sunnyslope High School
Jennifer Gutierrez