Jennifer Gutierrez
Phoenix,AZ
Summary
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams, and maintaining a clean and organized workspace. With the ability to adapt to different environments ready to contribute to a team and make a positive impact.
Overview
3
3
years of professional experience
Work History
Team Member
Tortas CM
Glendale, AZ
11.2021 - 10.2022
- Employed as a customer service staff member working floor, registers, and back house
- Maintained high standards of customer service during high-volume, fast-paced operations
- Operated cash register and credit card machine to process customer payments
- Followed procedures for safe food preparation, assembly and presentation
- Soft phone skills, in order to communicate with customers and callers.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Call Center Representative
Progressive Leasing
Phoenix, Arizona
11.2022 - 03.2023
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated system with order specifics and customer details, preferences, and billing information.
Team Member
Fellowship Square Phoenix
Phoenix, AZ
12.2019 - 11.2020
- Mastered point-of-service (POS) computer system for automated order taking
- Took initiative to find extra tasks when scheduled duties were completed.
- Assist with accommodations for elderly and disabled guests.
- Serve customers, with a focus on following up to ensure a great experience and repeat business.
- Developed strong multitasking skills in a fast-paced environment while managing a constant flow of guests during lunch and dinner shifts.
Education
Highschool diploma -
Sunnyslope High School
Phoenix, AZ05.2020
Skills
- Multitasker
- Active Listener
- Dependable attendance
- Strong Customer Focus
- Bilingual customer support
- Problem solving
- Strong Customer Service
- Clear Communication
- Call Center Operations
- Teamwork and Collaboration
- Cash Handling
- Positive Attitude
- Customer Service
- Complaint resolution
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Call Center Representative
Progressive Leasing
11.2022 - 03.2023
Team Member
Tortas CM
11.2021 - 10.2022
Team Member
Fellowship Square Phoenix
12.2019 - 11.2020
Highschool diploma -
Sunnyslope High School