Jennifer Gutierrez
Kissimmee,FL
Summary
Professional telecommunications specialist with comprehensive experience in managing high call volumes and ensuring seamless communication. Known for excellent team collaboration and adaptability in dynamic environments. Recognized for strong multitasking abilities and calm, courteous demeanor that ensures positive caller experiences.
Overview
14
14
years of professional experience
Work History
Telephone Operator
Ring Savvy Answering Legal Inc
12.2023 - 03.2025
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
Telephone Operator
Lawyer.com
08.2019 - 09.2023
- Company Overview: Law Firm Answering Service
- Responsible for answering, greeting callers, establishing reason for calling, and resolving issues by contacting appropriate attorneys that can assist the client.
- Maintained accurate records of calls placed and received.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
Salon Coordinator
S’criage Salon & Spa
08.2019 - 03.2020
- Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
- Booking and confirming appointments via phone and email
- Processing transactions (cash and credit cards) and issuing receipts.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
Negotiator Specialist
CLR Admin Services
05.2017 - 08.2019
- Establishing and maintaining contact with creditors to negotiate the best possible settlement on accounts on behalf of our clients.
- Responsibilities:
- Develop relationships with clients, creditors, collection agencies and attorney offices in order to negotiate on our clients behalf for a reduced settlement on delinquent and/or charged off accounts.
- Calculate acceptable percentages for settlement according to guidelines set forth by the department
- Review client banking accounts to determine funds necessary to complete settlement and payment of company fees
- Gather and submit required documentation for approval and payment of accounts
- Reporting and various other tasks assigned by direct supervisor
- Resolved high-stakes disputes with careful assessment of all parties'' needs and strategic collaboration to find win-win solutions.
Front desk coordinator
Radiance Medical Spa of Weston
01.2016 - 07.2019
- Answering multi line healthcare line phones, greeting guests, scanning, filing, data entry into spa databases, and general critical support.
Negotiator
Fast Track Debt Relief
02.2016 - 04.2017
- Speaking directly to creditors in a courteous and professional manner to negotiate unsecured debts for a reduced settlement on behalf of our clients.
Front Desk / Receptionist
W Salon and Spa
03.2013 - 12.2015
- Responsibilities include:
- Schedule guest salon and spa services
- Greet guests and escort to waiting areas
- Educate guests on services
- Close sales and encourage guests to pre-book services
- Execute standard telephone procedure using appropriate customer services etiquette
- Confirm appointments
- Inform service professionals of daily schedules and/or any adjustments
- Resolve guest challenges, utilizing support from the Salon Manager when necessary
- Support retail and service staff
- Responsible for balancing and checking register drawer
- Report to Salon Management
- Interact primarily with guests, involving the utmost in professionalism, ethics and confidentiality.
Sales Associate- Bilingual
Victoria Secret
03.2012 - 02.2013
- Responsibilities included:
- Maintain awareness of all promotions and advertisements.
- Execute the daily operational, day-to-day goals and priorities assigned by store management.
- Uphold merchandising and store cleanliness standards.
- Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
- Responsive of safety issues.
- Conscious of shoplifting activity.
- Aid customers in locating merchandising in store, as well as, processing special orders.
- Solicit customers to sign up for a Victoria Secret credit card.
- Answer customers' questions by providing information on procedures and policies.
Clerk/Cashier
CVS Pharmacy
01.2011 - 02.2012
- Tasks:
- Inventory and order materials, supplies, and services.
- Responsible for restocking and making the inventory report.
- Educated and assisted customers with merchandise selections.
- Operated the register handling cash, credit card and check transactions.
Education
High School Diploma -
J.P. Taravella
Florida01.2012
Cosmetologist License - Beauty And Welness
Boca Beauty Academy
Boca Raton01.2015
Skills
- Strong organizational abilities
- Skilled in independent and team collaboration
- Proven leadership skills and ability to motivate
- Planning and research skills
- Persuasion techniques
- Strong written and verbal communication
- Problem solving skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Telephone Operator
Ring Savvy Answering Legal Inc
12.2023 - 03.2025
Salon Coordinator
S’criage Salon & Spa
08.2019 - 03.2020
Telephone Operator
Lawyer.com
08.2019 - 09.2023
Negotiator Specialist
CLR Admin Services
05.2017 - 08.2019
Negotiator
Fast Track Debt Relief
02.2016 - 04.2017
Front desk coordinator
Radiance Medical Spa of Weston
01.2016 - 07.2019
Front Desk / Receptionist
W Salon and Spa
03.2013 - 12.2015
Sales Associate- Bilingual
Victoria Secret
03.2012 - 02.2013
Clerk/Cashier
CVS Pharmacy
01.2011 - 02.2012
High School Diploma -
J.P. Taravella
Cosmetologist License - Beauty And Welness
Boca Beauty Academy
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