Open To Work
JENNIFER GUTIERREZ
Accenture
LIBERTY HILL,TX
Work Preference
Overview
Detail-oriented Bilingual Professional with expertise in content review, quality assurance, and customer service. Analyze user-generated content for compliance with platform policies while ensuring accuracy and quality. Deliver exceptional service and support business objectives through collaboration and continuous improvement.
02+
Languages
14+
years of professional experience
Work History
11.2021 - 04.20242 Years 5 Months
Content Review Analyst
Accenture | Austin, TX
- Reviewed and assessed user-generated content for compliance with community guidelines and policies.
- Collaborated with cross-functional teams to enhance content quality and address emerging trends.
- Developed training materials for new analysts, streamlining onboarding processes and knowledge transfer.
- Reviewed and evaluated digital content to ensure compliance with platform policies.
- Maintained confidentiality and data security standards.
- Demonstrated strong attention to detail and independent judgment.
- Worked efficiently in a fast-paced , remote environment.
- Managed over 100 inquiries daily.
01.2020 - 11.20211 Year 10 Months
Shuttle Driver
WeDriveU | Austin, TX
- Operated shuttle vehicles efficiently, ensuring timely transportation for passengers and adhering to safety protocols.
- Managed daily vehicle inspections, maintaining high standards of safety and reliability.
- Trained new drivers on operational procedures and safety measures, fostering a culture of compliance and excellence.
- Provided excellent customer service, addressing passenger inquiries and concerns promptly and professionally.
- Collaborated with team members to ensure seamless shuttle operations during peak hours and special events.
- Assisted in routing logistics, optimizing travel paths to enhance efficiency and reduce wait times.
08.2019 - 12.20194 Months
Partner Teacher
KIPP Austin Public School | Austin, TX
- Responsible for creating an inclusive classroom environment.
- Created an inclusive classroom environment.
- Collaborated with community partners to expand resources and support services for students and families.
- Identify and select different instructional resources and methods to meet students' varying needs.
- Developed and implemented professional development programs for educators, fostering continuous improvement in teaching practices.
- Led strategic initiatives to enhance student engagement and academic performance across multiple campuses.
07.2018 - 07.20191 Year
School Bus Driver
Austin Independent School District | Austin, TX
- Ensured the safety of children and kept the bus in safe and working conditions.
- Tracked children's behaviors to identify patterns and address concerns. Recorded discipline report of children.
- Coordinated and executed periodic maintenance of the bus to ensure safe operation.
- Administered and changed timetables for pickup and drop off.
- Observed children tendencies and behaviors. Recorded discipline report of children.
- Safely operated school bus, ensuring timely arrival and departure for students.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
02.2018 - 07.20185 Months
Resident Care Provider
Brookdale Senior Living | Lakeway, TX
- Maintained and audited care records weekly, ensuring compliance with company policy and accuracy for optimal resident care.
- Monitored resident health and reported changes to healthcare team promptly.
- Implemented activities that engaged residents physically and socially, enhancing quality of life.
- Provided compassionate care and support to residents, ensuring comfort and well-being.
- Streamlined communication among caregivers by participating actively in team meetings designed to assess resident needs holistically.
- Assisted with daily living activities, promoting independence among residents.
11.2016 - 12.20171 Year 1 Month
Human Resources Receptionist
Pro Talents/ Triple S Vida | Guaynabo, PR
- Assisted Chief Operating Officer of Human Resources in streamlining daily operational functions.
- Assisted in onboarding new hires, providing necessary resources and orientation support.
- Maintained employee records and files, ensuring compliance with company policies and regulations.
- Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Facilitated communication between departments, enhancing collaboration and information flow.
- Coordinated HR events and training sessions, promoting employee engagement and development opportunities.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
04.2012 - 10.20164 Years 6 Months
Administrative Assistant
Colegio de Notarios de Puerto Rico | San Juan, PR
- Coordinated continuing education seminars for notaries to ensure compliance with annual Supreme Court of Puerto Rico appropriations.
- Scheduled and maintained accreditation system for seminars and participants to streamline enrollment process.
- Accounted for the different methods of payments in each seminar.
- Published social media ads to promote upcoming seminars and increase attendance.
- Trained new administrative staff on office protocols and software applications, fostering a collaborative environment.
- Created documents or materials for accrediting seminars.
- Coordinated scheduling and logistics for meetings, ensuring timely communication among stakeholders.
- Managed document preparation and filing systems, enhancing information retrieval efficiency.
08.2011 - 04.20128 Months
Administrative Officer
Clínica de Salud Mental de la Comunidad, Inc. Universidad Carlos Albizu | San Juan, PR
- Led initiatives to digitize records management, improving data accessibility and security standards.
- Updated and entered information into the operating system.
- Evaluated administrative practices regularly, identifying areas for process improvement and implementing solutions.
- Managed administrative workflows to enhance operational efficiency and support organizational objectives.
- Coordinated scheduling and logistics for team meetings, ensuring effective communication across departments.
- Notified proper authorities and leadership in emergency situations.
02.2010 - 08.20111 Year 6 Months
Front Desk Receptionist
Remede SPA, St. Regis Hotel | Rio Grande, PR
- Coordinated reservation systems to optimize room availability and enhance guest satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted in handling guest inquiries and concerns, delivering exceptional customer service experiences.
- Maintained accurate records of appointments and services provided for efficient operational flow.
- Developed strategies to improve front desk efficiency, reducing wait times for guests.
Education
Bachelor degree | Arts in Education with Major in Recreation
University of Puerto Rico, Rio Piedras Campus | San Juan, PR | 05-2009
University of Puerto Rico, Rio Piedras Campus - San Juan, PR
05-2009
High School Diploma
CIEM Private School | Carolina, PR | 05-2004
CIEM Private School - Carolina, PR
05-2004
Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Content Review Analyst
Accenture
11.2021 - 04.2024Read more
Shuttle Driver
WeDriveU
01.2020 - 11.2021Read more
Partner Teacher
KIPP Austin Public School
08.2019 - 12.2019Read more
School Bus Driver
Austin Independent School District
07.2018 - 07.2019Read more
Resident Care Provider
Brookdale Senior Living
02.2018 - 07.2018Read more
Human Resources Receptionist
Pro Talents/ Triple S Vida
11.2016 - 12.2017Read more
Administrative Assistant
Colegio de Notarios de Puerto Rico
04.2012 - 10.2016Read more
Administrative Officer
Clínica de Salud Mental de la Comunidad, Inc. Universidad Carlos Albizu
08.2011 - 04.2012Read more
Front Desk Receptionist
Remede SPA, St. Regis Hotel
02.2010 - 08.2011Read more
University of Puerto Rico, Rio Piedras Campus - Bachelor degree, Arts in Education with Major in Recreation
Read more
CIEM Private School - High School Diploma,
Read more