JENNIFER GUZMAN
Pasadena,US
Summary
Dynamic Sales Manager with proven skills in customer service and complaint resolution. Recognized for enhancing member engagement and driving team performance through effective training and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Manager
Fitness Connection
Houston, Texas
06.2025 - Current
- Trained new staff on customer service techniques and sales processes.
- Coordinated team meetings to discuss goals and share best practices.
- Performed sales consultations and educated clients on products and services.
- Managed daily operations of sales team to enhance member engagement.
- Collaborated in weekly meetings with managers and district manager to share strategic gameplan
Fitness Consultant
Fitness Connection
Houston, Texas
03.2025 - 06.2025
- Conducted fitness assessments and guided tours to identify clients' needs and goals.
- Engaged potential clients through effective communication and relationship-building techniques.
- Increased revenue by skillfully upselling and closing customer sales.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Multiple bonus rewards for company competitions and requirements.
Front Desk & Sales
Retro Fitness
Pasadena, Texas
10.2024 - 03.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Facilitated member check-ins and converted prospects into active members.
Member Services Representative
Planet Fitness
Pasadena, Texas
08.2024 - 10.2024
- Ensured facility cleanliness, maintaining high standards and enhancing member satisfaction.
- Handled payments accurately, reducing errors and improving financial processes.
- Supported members empathetically, resolving issues for a better gym experience.
- Conducted tours and boosted membership sales through effective communication.
Team Member
Whatabuger
Pasadena, Texas
02.2023 - 08.2024
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Rotated through series of different stations based on team needs.
Snack Bar Cashier
Jumping World
Pasadena, Texas
05.2022 - 02.2023
- Performed opening, closing duties such as setting up, breaking down workstations, counting money in register drawers.
- Followed company policies and procedures while handling food safely according to health department regulations.
- Cleared tables, wiped down counters and restocked items as needed throughout the day.
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
Education
Associate of Science -
San Jacinto Community College
Pasadena, TX05-2026
High School Diploma -
Sam Rayburn High School
Pasadena, TX, US05.2024
Skills
- Customer service
- Issue resolution
- Currency handling
- Organizational ability
- Versatility
- Interpersonal skills
- Time management
- Bilingual
- Team leadership
Languages
- English
- Spanish
Certification
- CPR Certified
Languages
Spanish
Professional
English
Full Professional
Accomplishments
- 2 Months in a row company bonus.
- Promoted to Sales Manager within 3 months.
Affiliations
- Frequent gym-goer
- Mental Health self advocate
References
References available upon request.
Timeline
Sales Manager
Fitness Connection
06.2025 - Current
Fitness Consultant
Fitness Connection
03.2025 - 06.2025
Front Desk & Sales
Retro Fitness
10.2024 - 03.2025
Member Services Representative
Planet Fitness
08.2024 - 10.2024
Team Member
Whatabuger
02.2023 - 08.2024
Snack Bar Cashier
Jumping World
05.2022 - 02.2023
Associate of Science -
San Jacinto Community College
High School Diploma -
Sam Rayburn High School
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