Jennifer Haas
Westfield,Massachusetts
Summary
Proven leader at Tandem Bagel Co., adept in guest service and inventory management. Excelled in elevating guest satisfaction and streamlining operations, fostering a team-oriented environment. Skilled in mentoring staff and optimizing store performance, demonstrating significant achievements in problem-solving and team leadership without relying on daily task descriptions. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Tandem Bagel Co.
09.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for guests and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed guest complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved guest satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Supervisor
Freckled Fox Cafe
05.2018 - 08.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced cash drawers.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved guests questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Skills
- Customer Service
- Problem-Solving
- Guest Relations
- Multitasking and Organization
- Training and mentoring
- Inventory Management
- Team Leadership
- Friendly and Positive
- Performance Reviews
- Leading Staff Meetings
- Delegating Work
- Teamwork and Collaboration
Certification
- CHOKE, expires 10/27/2024
- Allergen Awareness, expires 1/8/2026
- Serv-Safe, expires 2/9/2026
Timeline
Store Manager
Tandem Bagel Co.
09.2020 - Current
Shift Supervisor
Freckled Fox Cafe
05.2018 - 08.2020
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