Jennifer Hackett
Harrison Township,MI
Summary
Experienced in providing exceptional customer service in fast-paced environments. Proven track record of organization and efficiency. Keen attention to detail and strong decision-making skills for effective multitasking. Driven by a self-motivated work ethic to deliver optimal performance and results, both independently and as part of a team.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Executive Administrative Assistant /Assistant Manager - HR
NAIAS Security Services, LLC
07.2023 - Current
- Worked with senior management to initiate new projects and assist in various processes.
- Seamlessly interacted with colleagues to plan and complete special projects like the Detroit International Auto Show, Detroit Fireworks, and the Thanksgiving Day Parade.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Fostered a positive work environment by addressing employee concerns.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Facilitated training and onboarding for incoming employees.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Created job descriptions on boards for vacant jobs.
- Developed and maintained HR policies and procedures.
- Compiled employee records from individual departments to maintain central files.
Administrative Assistant
Secure Door, LLC
04.2019 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Maintained staff directory and company policy handbook for human resources department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for service technicians and sales.
- Implemented updated policies and practices for organization and monitored effect.
- Sought ways to improve processes and services provided.
- Effective liaison between customers and internal departments.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Co-Owner/Front Office Manager
Lacrosse Home Services, LLC
01.2000 - 11.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Associate of Applied Science - Vehicle Design Technology
Macomb Community College
Warren, MI12.1999
High School Diploma -
Lakeview High School
St. Clair Shores, MI06-1996
Skills
- Strong organizational skills
- Operational support management
- Experience with database and client systems
- Effective multitasking
- Skilled in adapting to new technology
- File organization and documentation
- Data entry accuracy
- Effective time management
- Event planning
- Travel coordination
- Customer service
- Information confidentiality
Timeline
Executive Administrative Assistant /Assistant Manager - HR
NAIAS Security Services, LLC
07.2023 - Current
Administrative Assistant
Secure Door, LLC
04.2019 - 06.2023
Co-Owner/Front Office Manager
Lacrosse Home Services, LLC
01.2000 - 11.2015
Associate of Applied Science - Vehicle Design Technology
Macomb Community College
High School Diploma -
Lakeview High School
References
Available upon request.
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