Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Hadley

Orlando,FL

Summary

Talented versatile employee versed in solving a range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.

Overview

27
27
years of professional experience

Work History

Senior Paralegal

Siemens Corporation
06.2014 - 10.2023

Lead Process Paralegal for Intellectual Properly Law Department

  • Oversaw 10 paralegal staff focused on IP law as related to process procedures
  • Maintained individual company dockets and incoming mail docket in IP related database
  • Provide executive level administrative support for legal staff including attorneys
  • Trained employees on company policies and legal standards
  • Edited and proofread legal documents to verify accuracy
  • Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements with the US government IP reporting
  • Prepared legal briefs, motions, and patent applications with extensive deadline restrictions
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.

Executive Administrative Assistant

Siemens Healthineers, Inc.
02.2008 - 06.2014
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Scheduled appointments and handled calenders for senior leadership.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Handled confidential and sensitive information with discretion and tact.

Front Desk Manager

Lifetime Fitness Center
03.2001 - 09.2005
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mange staff of approximately 15-25 part time employees.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, club information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Attended staff meetings and brought issues to attention of upper management.
  • Prepared weekly employee work schedules to meet operational needs.
  • Managed front desk maintenance of client records
  • Manger on duty of the facility when General Manager was away.


Assistant Store Manager

Gymboree
06.1996 - 03.2001
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.

Education

Bachelor of Arts - Communications And English

Central Michigan University
Mount Pleasant, MI

Skills

  • Leadership and Change Management
  • Effective Planning
  • Listening Skills
  • Staff Development
  • Microsoft Office
  • Guest Safety
  • Conflict Management
  • Database Maintenance
  • Administrative Support
  • Credit and Cash Payments

Timeline

Senior Paralegal

Siemens Corporation
06.2014 - 10.2023

Executive Administrative Assistant

Siemens Healthineers, Inc.
02.2008 - 06.2014

Front Desk Manager

Lifetime Fitness Center
03.2001 - 09.2005

Assistant Store Manager

Gymboree
06.1996 - 03.2001

Bachelor of Arts - Communications And English

Central Michigan University
Jennifer Hadley