Jennifer Hadley

Lead Process Paralegal for Intellectual Properly Law Department

• Oversaw 10 paralegal staff focused on IP law as related to process procedures
• Maintained individual company dockets and incoming mail docket in IP related database
• Provide executive level administrative support for legal staff including attorneys
• Trained employees on company policies and legal standards
• Edited and proofread legal documents to verify accuracy
• Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements with the US government IP reporting
• Prepared legal briefs, motions, and patent applications with extensive deadline restrictions
• Liaised with other paralegals and legal staff to complete common tasks on schedule.

• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Scheduled appointments and handled calenders for senior leadership.
• Seamlessly interacted with colleagues to plan and complete special projects.
• Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
• Documented and distributed meeting notes to identify, analyze, and improve workflows.
• Handled confidential and sensitive information with discretion and tact.

• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Mange staff of approximately 15-25 part time employees.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Responded to telephone, email and in-person inquiries regarding reservations, club information and guest concerns.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Attended staff meetings and brought issues to attention of upper management.
• Prepared weekly employee work schedules to meet operational needs.
• Managed front desk maintenance of client records
• Manger on duty of the facility when General Manager was away.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Trained new employees on proper protocols and customer service standards.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.