Jennifer Hafemann RN MS NE-BC
Waterford,WI
Summary
Dedicated and forward-thinking nursing leader who exemplifies a spirit of inquiry and continuous improvement. Proven ability to drive meaningful change by enhancing departmental efficiency and effectiveness while fostering a thriving, inclusive team environment. Approaches challenges with a holistic, solutions-oriented mindset, working collaboratively to address issues from multiple perspectives. Committed to building strong relationships and aligning diverse stakeholders toward shared goals. Recognized for exceptional organizational skills and a deep commitment to meeting the needs of patients, peers, frontline staff, providers, and families.
Overview
32
32
years of professional experience
Work History
Director of Nursing and Emergency Services
Aurora St. Luke's Medical Center
07.2020 - Current
- Successful leader for NICU, 2L Surgical ICU, 4LM, 6LM, 11S, 11T, House Supervisors, Patient Placement, Patient Flow and the Tertiary Access program.
- Created and implemented diversion tactics for patient flow and has maintained zero diversion since November 2015.
- Improved Quality and Pt experience scores on all reporting units.
- Productive Studer workgroup chair
- Created a 5-bed observation unit on 6LM
- Proposed project for centralized telemetry and began the department’s implementation,
- Assisted in achieving 5th and 6th Magnet re-designation,
- Advocated and helped create the Violence BPA and the Laryngectomy BPA
- Created the ED to Inpatient electronic handoff report and process,
- Roll up of 291 team members achieved Tier 1 engagement.
- Roll up units had a 3-year trend in improvement for turnover.
- Led nursing staff in delivering high-quality patient care across multiple departments.
- Championed staff engagement initiatives, resulting in improved morale and retention rates among nursing personnel.
- Ensured compliance with regulatory standards through regular audits and staff training programs on best practices.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Developed and implemented evidence-based policies to enhance clinical practices and patient outcomes.
- Collaborated with interdisciplinary teams to optimize care coordination and resource allocation.
- Mentored nursing supervisors, fostering leadership skills and promoting professional development within the team.
Director of Nursing
Aurora St. Luke's Medical Center
06.2015 - 07.2020
- Successful leader for NICU, 2L Surgical ICU, 4LM, 6LM, 11S, 11T, House Supervisors, Patient Placement, Patient Flow and the Tertiary Access program.
- Created and implemented diversion tactics for patient flow and has maintained zero diversion since November 2015.
- Improved Quality and Pt experience scores on all reporting units.
- Productive Studer workgroup chair
- Created a 5-bed observation unit on 6LM
- Proposed project for centralized telemetry and began the department’s implementation,
- Assisted in achieving 5th Magnet re-designation,
- Advocated and helped create the Violence BPA and the Laryngectomy BPA
- Created the ED to Inpatient electronic handoff report and process,
- Roll up of 291 team members achieved Tier 1 engagement.
- Roll up units had a 3-year trend in improvement for turnover,
- Led nursing staff in delivering high-quality patient care and maintaining compliance with health regulations.
- Developed and implemented nursing policies to enhance operational efficiency and improve patient outcomes.
- Collaborated with interdisciplinary teams to optimize treatment plans and streamline patient flow processes.
- Mentored nursing staff, fostering professional development and promoting adherence to best practices in patient care.
- Conducted regular performance evaluations, providing constructive feedback to improve team effectiveness and morale.
- Analyzed data on patient care metrics, identifying areas for improvement and implementing evidence-based solutions.
- Oversaw budgeting for nursing department, ensuring optimal resource allocation while maintaining quality standards.
Patient Care Manager
Aurora St. Luke's Medical Center
08.2010 - 06.2015
- Coordinated and managed all resources necessary to provide optimal nursing care.
- Achieved and maintained LCE
- Top decile Patient Experience scores,
- Tier 1 Engagement with minimal turnover.
- Evaluated the quality of patient care provided by department teammates by using evidence- based nursing and standards of practice.
- Developed service strategies and monitored service level outcomes with the surgeons and Joint Academy,
- Maintained and promoted effective relationships with and between patients, families, providers and teammates.
- Participated in shared governance councils and provided feedback.
- Responsible for attaining and maintaining department's compliance with the Joint Commission.
- Developed and communicated change initiatives.
- Performed human resource responsibilities for teammates,
- Developed and recommended operating and capital budgets and controlled expenditures.
- Assisted physicians and other departments with development of new services and processes.
- Managed interdisciplinary teams to coordinate comprehensive treatment plans for diverse patient populations.
- Led patient care initiatives, enhancing service delivery and patient satisfaction.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Spearheaded initiatives to improve overall patient experience, leading to increased satisfaction scores and positive reviews.
Education
Master of Science - Nursing Leadership And Management
Grand Canyon University
Phoenix, AZ01-2021
Bachelor of Science - Nursing
University of Phoenix
Tempe, AZ05-2016
Skills
- Nurse education and training
- Leadership and guidance
- Quality improvement
- Strong work ethic
- Staff recruitment and retention
- Budget management
- Process improvements
- Policies compliance enforcement
Accomplishments
- Executive Leadership Nursing Nominee and Honoree 2025
- Involved in Magnet Redesignations #4, #5 and #6.
- National Speaker on Patient Flow and Throughout
- Lantern Award Submission 2025 (July announcement)
- NE-BC Certification 2023
- Daisy Leader Award Honoree 2022
- Tier 1 Engagement Honoree- 2022, 2024 and 2025
- ENA Department COVID Response Award Honoree- 2021
- Lighthouse Department Award Honoree- 2023
- Firestarter Award Honoree- 2017
- Finding Better Ways Award Honoree- 2012
- Nursing Excellence Leader Award Nominee and Honoree- 2011
Timeline
Director of Nursing and Emergency Services
Aurora St. Luke's Medical Center
07.2020 - Current
Director of Nursing
Aurora St. Luke's Medical Center
06.2015 - 07.2020
Patient Care Manager
Aurora St. Luke's Medical Center
08.2010 - 06.2015
Master of Science - Nursing Leadership And Management
Grand Canyon University
Bachelor of Science - Nursing
University of Phoenix
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