Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Hafford

Fort Kent,ME

Summary

Compassionate phlebotomist with proven expertise at NMMC, enhancing patient satisfaction through exceptional care and communication. Skilled in venipuncture and specimen handling, I excel in building trust with diverse populations while maintaining meticulous attention to detail and adherence to clinical protocols. Committed to delivering quality results and fostering positive patient experiences.

Overview

2
2
years of professional experience

Work History

Phlebotomist/Receptionist

NMMC
10.2023 - 05.2025
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.

Education

Diploma - Nursing

Fort Kent Community High School
Fort Kent, ME
06.2002

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • Blood collection techniques
  • Specimen labeling procedures
  • HIPAA
  • Patient support
  • Blood culture collection
  • Data entry
  • Specimen preparation
  • Infection control
  • Quality control
  • Paperwork processing
  • Patient preparation
  • Communication
  • Blood collection
  • Multitasking Abilities
  • Time management
  • Teamwork and collaboration
  • Attention to detail
  • Customer service
  • Organizational skills
  • Butterfly venipuncture

Timeline

Phlebotomist/Receptionist

NMMC
10.2023 - 05.2025

Diploma - Nursing

Fort Kent Community High School

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Jennifer Hafford