Jennifer Hage

• The PSR supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear (rehab only) and support daily operations.
• Greets patients, answers telephone calls, and has interactions with patients to enhances the customer experience
• Pulls, controls and files patient charts to facilitate the availability of timely medical information and protects a patient's privacy
• Schedules and pre-registers patients following established policies and procedures to ensure accuracy
• Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery
• Accurately checks-in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patients visit
• Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care
• Enters charges, collects payment and handles cash following established procedures to support revenue cycle processes
• Follows organizational policies and procedures that support job responsibilities to work across multiple departments
• Experienced in "EPIC"

• New Patient Scheduler for 13 Doctor's and 11 ARNP’s (7 offices)

• Responds to Patient/Family/ Dr. Office calls and Faxes professionally and timely

• Explains and schedules appointments professionally. Maintains Dr.'s Schedules and ARNP's patient schedules

• Working Knowledge of office procedures. Working Knowledge of insurance requirements and can verify insurance

• Responsible for making new patient charts

• Data Input of all information

• Also takes messages, pull charts, faxing, and anything Doctor's needed

• Maintained supplies/kept stocked/needs for daily duties

• Answers phones

• Trained other staff

• Excellent Customer Service

• Phones

• Customer Service

• Insurance

• New Patients

• Check in and check out of patients

• Answered 6 phone lines and took messages

• General Admin Support for MCA, Team Leader, and 30 Agents

• Updated T-3/MLS on a daily basis for Agents

• Ordered Supplies

• Kept Track of Contract Packets and Listing Packet

• Phones 6 lines

• General Admin Support Customer Service

• Maintained Master Schedule

• Ordered Supplies

• Set up of Forms (Word, Excel, PowerPoint, Outlook, Lotus Free Lance Graphics)

• Update Form Book Data Entry

• Assist with Case Setup for Enrollers

• Processed Staff Time Sheets

• Updated Act Program with new information

• Airline Reservations

• Licensing support to Field Manager - Dan Bergevin

• Processed Non-Resident and Resident Licensing

• Maintained Tracking system for Appointments to Carriers Maintained Enroller Database

• Tracked Licenses, type and sent expiration notices and requesting copies of licenses

• Compiling and Mailing Enroller Packages

• Gathered all Licensing Paperwork

• Notarized Forms Customer service to Enrollers, Account Executives, and Regional Directors/Managers and can composed letters

• Phones

• General Office Support 50 Accounts

• Sold Dental Supplies

• Customer Service

• Phones

• Customer Service

• Clerical work

• Also helped Leasing Agent showing apartments for rent Admin Asst. for Leasing Agent as well Becky Coker at the time

• Phones

• Admin Support, Business letters, correspondence

• Preparation of tax returns

• Filing of C and H Reports

• Composition of Business Letters as requested Also was Admin Assist for Jim Macaluso