Jennifer Hagen
Lompoc,CA
Summary
Ambitious restaurant and hospitality professional with a proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering quality products and creating innovative solutions to food service challenges. Well-versed in hospitality standards and a natural knack for building relationships with guests to exceed expectations.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
North Italia
01.2022 - 08.2023
- Promoted a positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Directly managed the bar program and oversaw beverage training for all FOH staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels for the beverage department.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
Lead Server Trainer/Shift Lead Manager
North Italia
03.2017 - 01.2022
- Explained menu items and suggested appropriate options for preferences and food allergy concerns as well as creating custom dishes to ensure enjoyment.
- Elevated customer experience through followup and enthusiastic steps of service.
- Trained new staff members extensively on food and beverage knowledge as well as hospitality standards to confirm they were equipped to go above and beyond for each guest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and staff member complaints to maintain complete guest satisfaction and workforce effectiveness.
Server/Assistant Manager
Industrial Eats/New West Catering
04.2013 - 06.2015
- Worked with POS system to open and close the register, place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to guests needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Proactively prepared for large parties and banquet events, anticipating planning and staffing needs.
- Aided in the selection process of the constantly changing beer and wine menu.
Education
Bachelor of Science - Psychology
Arizona State University
Online08.2017
Skills
- Hiring, Training and Development
- Labor and Food Cost Control
- Conflict Resolution Techniques
- Critical Thinking, Organization and Prioritization
- Self Motivated
- High Energy and Performance
- Safe Food Handling Practices (ServSafe Food Handler and Alcohol Certifications)
Timeline
Restaurant Manager
North Italia
01.2022 - 08.2023
Lead Server Trainer/Shift Lead Manager
North Italia
03.2017 - 01.2022
Server/Assistant Manager
Industrial Eats/New West Catering
04.2013 - 06.2015
Bachelor of Science - Psychology
Arizona State University
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