Jennifer Hagood

• Evaluated budget plans and current costs to project trends and recommend updates.
• Evaluated historical, current and forecast data to determine opportunities for development and enhancement.
• Responsible for all aspects regarding accounts payable within the branch.
• Responsible for accurate record keeping of cash and daily credit card use.
• Responsible for all administrative duties within the branch as well as processing of equipment sales and financing.
• Assist with development of software use to improve branch proficiency and company wide performance standards for other branch administrators within the company.

Made changes to identify effective means of building relationships between the cooperative, community and member owners

• Brought energy efficiency and communication projects in on-time and in accordance with budget and quality standards.
• Coordinated project team to bring better efficiency and work flow.
• Established and cultivated working relationships with businesses and a diverse range of consumers, proving highly effective accountability standards for payment arrangements and collections on delinquent accounts.
• Provided strong program leadership to improve member relations and drive continuous improvement of project delivery process.
• Developed slideshows,spreadsheets and other forms of media to present progress to management and board members according to cooperative policies and bi-laws.
• Researched and campaigned to develop and implement plans for School Safety Programs, Emergency Responder Training and Energy Efficiency Programs
• Drove member service to a higher priority within the cooperative through effective verbal and written communication, coordination and commitment to fair principals.

• Reconciled monthly statements and transactions to keep records accurate and current.
• Prepared and updated vendor files, including tax and insurance information.
• Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
• Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
• Worked closely with department personnel to produce accurate and timely bills.
• Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
• Completed day-to-day financial transactions, including a 15 full time employee payroll.

• Hired, trained, developed and monitored performance of bank tellers.
• Enforced adherence to quality control standards to foster satisfaction and retention.
• Developed individual teller training programs and monitored daily and monthyl store sales and trends result's.
• Effectively communicated and analyzed issues with customers to provide satisfactory solutions.
• Modeled expected customer service standards to promote customer satisfaction, loyalty and retention.
• Resolved customers issues by providing timely and effective solutions to use as positive learning experience for the teller team.
• Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems and identify areas where survey scores could be improved internally.
• Inventoried teller cash drawers, ordered supplies and performed weekly bank audits to maintain store compliance.
• Filled in as additional team member on teller lines during peak periods or employee absences.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.

• Worked in an in-coming call center to creating tickets, travel insurance policies and itineraries for passengers needing both international and domestic travel.
• Acquired detailed knowledge of services, travel rules, ticketing and tariff education and flexible date planning to offer value to travelers needs and expectations.
• Delivered exceptional service to every passenger through active engagement, effective listening and well-developed interpersonal skills.
• Processed incoming reservation calls and applied excellent communication techniques to effectively help irate passengers during travel cancellations and emergency life events
• Received and coordinated feedback from random passenger surveys to improve and maintain best in class customer care.