Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Hahner

Rancho Cucamonga,CA

Summary

Well-qualified Trainer adept at planning and implementing onsite and remote training programs with 17 years experience in Social Services. Authoritative and clear communicator with enthusiastic style and insightful approach. Expert in CalSAWS training with extensive knowledge in State and Federal regulation and system functionality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude with the willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Trainer

CalSAWS
09.2019 - Current
  • Identify training needs for C-IV Counties and develop training materials including WBTs, Quick Guides and Fact Sheets
  • Provide onsite support for C-IV Counties after migration, identifying opportunities for additional training materials
  • Conduct or support Targeted Topic sessions, Webinar's and Demo's for both C-IV and CalWIN Counties
  • Coordinate training schedules, track attendance and evaluate progress
  • Curriculum development of training manuals for ongoing functional training for CalSAWS counties
  • Work closely with Application developers and Business Analysts to test and help resolve application issues
  • Review and test Job Aids and Online Help to ensure writing standards and system functionality are correct before creating the release notes
  • Facilitate instructor lead classroom trainings for CalWIN Migration, teaching system navigation and functionality
  • Manage users and provide technical support for LMS and Forge Rock for county and project staff

Sr. Program Specialist

Riverside County DPSS
10.2015 - Current


  • Communicate with and act as a liaison with the C-IV project regarding upcoming system changes, functionality issues and resolutions
  • Identify issues and assist in finding a resolution or escalating through the appropriate channels
  • Share and ensure stake holders have the resources to comprehend proposed system changes and encourage dialogue of expectation, proposals and implications
  • Gather and compile facts and statistics to evaluate process effectiveness and identify gaps
  • Create proposals and recommendations for executive staff of policy, processes and system automated changes
  • Provide reports, analysis, and proposals for projects and executives
  • Review System Change Requests for regulation accuracy and correct functionally
  • Determine stakeholders for distribution of information regarding system changes to ensure all impacted parties receive the information
  • Facilitate and submit county enhancement requests
  • Serve as a point of contact for C-IV committee members in the escalation process
  • Knowledge of Quality Control, Quality Assurance, Appeals, and IEVS processes
  • Committee Lead for C-IV Task Management Committee for Riverside and Imperial Counties
  • Lead for Internal Riverside County Task Management workgroup
  • Collaborate with various Managers and leadership teams to prioritize operational needs
  • Discuss or interpret departmental rules, regulations and policies
  • Ensure timely and accurate delivery of monthly and quarterly reports
  • Escalate program and system changes that may affect current operations
  • EBT Project Manager
  • Project lead for C-IV mobile Technology. Created training material and did a road show training all CalWORKs and CalFresh staff
  • Plan, organize and manage projects consisting of small to large groups
  • Present upcoming system changes to executives and regional managers at manager meetings
  • Participate in several workgroups and committees; QCRB, Self Service Committee, IEVS, Workload Model, Security, CalWORKS/CalFresh, Lobby Management, EBT, SSI Cash out and Fiscal.

Program Specialist II

Riverside County DPSS
02.2012 - 10.2015
  • Analyze new and revised legislation to determine impact upon operations; analyze existing operations and procedures within an assigned area
  • Conduct studies and make recommendations for procedural or organizational changes
  • Develop and review departmental policies and procedures to ensure compliance with state and federal legislation, regulations, and directives
  • Create organize, and revise departmental policy and procedure manuals; plan and coordinate the development of new and revised programs, contracts, and interagency agreements with department staff, other County departments, and community agencies
  • Act as a technical expert to department staff and other individuals regarding program policies and procedures
  • Research, analyze, and prepare recommendations regarding special projects
  • Compose correspondence, reports, and directives for use by the Director and designated staff members in public hearings and meetings with state officials
  • Correspond with and act as a department liaison with various state agencies and departments; serve as a department representative on various program committees

Eligibility Supervisor

Riverside County DPSS
08.2010 - 02.2012
  • Plan, assign, and supervise the work of a unit of Eligibility Technicians engaged in eligibility determination and grant maintenance functions
  • Assist in the training and development of Eligibility Technicians, complete full case audits
  • Hold monthly unit meetings to discuss or interpret departmental rules, regulations and policies; hold individual conferences with staff providing ongoing support and guidance for their professional growth
  • Confers with assigned workers and provides supervision on the more difficult eligibility problems; review the quantity and quality of work performed by workers in the unit
  • Collaborates with other supervisors in coordinating the activities of professional and technical staff; assists workers in identifying problems requiring referral to the social services section, such as the client's inability to manage individual/personal affairs
  • Takes part in studies or research projects; interviews complainants and makes adjustments if necessary
  • Receives and prepares correspondence; prepares reports relating to the activities of the unit or on other matters


Eligibility Technician III

Riverside County DPSS
02.2010 - 08.2010
  • Contacts and interviews applicants, recipients and representatives of business or government organizations for the purpose of verifying facts or resolving discrepancies
  • Solicits employers and community resources to promote participation in various employment programs
  • Counsels and advises participants on appropriate training and employment services
  • Monitors and evaluates participants progress and attendance
  • Interprets policies, rules and regulations to public officials, clients and the general public

Eligibility Technician II

Riverside County DPSS
10.2008 - 01.2010
  • Interview, screen and counsel applicants in the NAFS and General Relief aid programs
  • Administer and determine suitability for various benefits including lump sum diversion and homeless assistance
  • Facilitate workshops designed to explain program requirements and deliver agency wide self sufficiency through employment message
  • Accurately gather, record and verify pertinent information concerning such items as income, property, resources, identity, citizenship and any other data necessary to evaluate eligibility
  • Interpret program rules and regulations used to determine eligibility in accordance with established office and county procedures
  • Ability to successfully manage an intake and continuing caseload while maintaining above adequate performance for Quality Assurance and Quality Control
  • Maintain accurate and systematic records, compile weekly and monthly reports, address all time sensitive issues and complaints while meeting all deadlines
  • Provide exceptional customer service and assist the new Eligibility Technician Trainees

Eligibility Technician I

DPSS
12.2007 - 10.2008
  • Completion of Food Stamp and General Relief Eligibility Induction Training
  • Training consisted of formalized class training and on the job training to learn the typical duties for the entry level position
  • Learned to interpret program regulations and determine eligibility in accordance with established procedures in a more independent manner
  • Prepare and maintain pertinent documents associated with the eligibility determining process

Office Manager

ATH Construction
01.2005 - 01.2007
  • Managed office, initiated cold calls and attended job fairs for networking and soliciting job information
  • Provided impeccable customer service and promoted employee participation in various events and programs
  • Scheduled and interviewed applicants evaluating interests, education and experience for possible placement, hired and managed employees, processed payroll, controlled accounts payable/receivable.

Owner Of Retail Store

Let's Scrap
01.2001 - 01.2005
  • Launched an independently owned retail store, building revenues from $0 to over $400K in 4 years
  • Managed all aspects of day-to-day operation of a 3,000sq ft Scrapbook store
  • Controlled all finances, accounts payable/receivable, budgeting, inventory and ordering
  • Responsible for all interviewing, hiring and firing, managed 8 employees continuously
  • Created promotions, handled all advertising and built a repeat clientele of over 6,000 people

Eligibility Worker II

San Bernardino County DPSS
01.1999 - 12.2000
  • Performed all duties as an intake worker for the Cal Works, Food Stamp and Medical programs
  • Interviewed clients, collected all necessary documents, researched data, determined eligibility, distributed emergency Food Stamps and Immediate Needs and processed cases

Education

Some College (No Degree) -

Riverside Community College

High School Diploma - undefined

Canyon Springs High School
1992

Skills

  • Microsoft Word, Excel, Power Point, Adobe Captivate, Teams, Zoom, LMS, Forge Rock, SNOW, CalSAWS, MEDS, JIRA
  • Strong verbal and written communication
  • Coaching and Development
  • Training Assessment and Business Needs Analysis
  • Innovative Training Approaches and Adult Learning Theories
  • Performance Monitoring, Observations and Evaluations
  • Research and Policy Development
  • Course Design and Technology Integration
  • Training Manuals and Processes

Timeline

Trainer

CalSAWS
09.2019 - Current

Sr. Program Specialist

Riverside County DPSS
10.2015 - Current

Program Specialist II

Riverside County DPSS
02.2012 - 10.2015

Eligibility Supervisor

Riverside County DPSS
08.2010 - 02.2012

Eligibility Technician III

Riverside County DPSS
02.2010 - 08.2010

Eligibility Technician II

Riverside County DPSS
10.2008 - 01.2010

Eligibility Technician I

DPSS
12.2007 - 10.2008

Office Manager

ATH Construction
01.2005 - 01.2007

Owner Of Retail Store

Let's Scrap
01.2001 - 01.2005

Eligibility Worker II

San Bernardino County DPSS
01.1999 - 12.2000

Some College (No Degree) -

Riverside Community College

High School Diploma - undefined

Canyon Springs High School

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