Jennifer Haigler
Norcross,GA
Summary
With over 15 years of leadership experience across various industries, including Global Mobility, Property Management, Supply Chain Management, Global Hospitality, Corporate Accommodations, Corporate Housing, and Franchise Management, I excel at demonstrating strong leadership skills, business acumen, and extensive technical expertise. I have a proven track record of implementing effective sales strategies to achieve aggressive business development goals. I am skilled in designing innovative growth processes, executing global budget preparation, analyzing financial data, and implementing successful business plans. I am adept at managing administrative processes to improve accuracy, efficiency, and achieve organizational objectives. I excel in communicating ideas and presenting results to senior management, collaborating with cross-functional teams, and building strong business relationships with internal and external partners.
Overview
17
17
years of professional experience
Work History
Global Mobility Operations Lead
MSI Global Talent Solutions LLC
08.2022 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Set measurable metrics and KPIs, conducted regular assessments, and shared findings with the Director to drive team improvement and development.
- Identified training needs, developed training programs, and evaluated their effectiveness to ensure continuous team growth and skill enhancement.
- Generated detailed operational reports, utilized data visualization tools, and highlighted key information for directors’ strategic decision-making.
- Worked closely with VPCMs to review and audit reports for compliance and accuracy.
- Ensured adherence to client policies by reviewing and communicating requirements and overseeing compliance within the team.
- Analyzed data and participated in planning discussions with VPCMs and the Director to predict and respond to client activity trends.
- Conducted financial analysis, evaluated trends, and provided recommendations to optimize business performance.
- Monitored team workloads, made necessary adjustments, and supported team members in handling heavy caseloads to ensure efficiency.
National Account Manager
Oasis Corporate Housing
04.2018 - 01.2021
- Managed tailored solutions and housing arrangements by coordinating the relocation process and presenting housing options based on employees' specific requirements
- Oversaw operational management by addressing urgent issues, conducting training sessions, and ensuring team proficiency and operational efficiency
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Cultivated strong relationships with stakeholders to facilitate successful housing placements and enhance overall guest experiences
- Provided strategic insight to optimize cost efficiency and improve guest experiences, contributing to enhanced client satisfaction
Global Brand Account Manager
Bridgestreet Global Hospitality
06.2017 - 10.2018
- Delivered strategic guidance and advocacy to a diverse client base across the Americas, EMEA, and APAC regions, ensuring alignment with global objectives.
- Developed tailored solutions to meet the unique needs of multinational clients while addressing complex operational challenges.
- Conducted QBRs to provide insights, track progress, and align on long-term strategies.
- Oversaw contract execution, ensuring adherence to key performance indicators (KPIs) and delivering measurable results.
- Performed in-depth analyses of extended-stay and corporate housing activities, cost efficiencies, and forecasts to generate actionable insights and recommendations.
- Evaluated market trends and industry best practices to ensure alignment with client goals and operational standards.
- Facilitated effective communication among executive leadership, regional managers, and market teams to foster collaboration and drive results.
- Managed Requests for Proposals (RFPs), negotiating terms to deliver optimal value for clients.
Furnished Housing Manager
CapRelo
03.2016 - 04.2017
- Supervised a diverse range of suppliers, including third-party managers and rental agencies, to ensure adherence to quality standards.
- Strategically expanded the supplier network to enhance the company’s offerings and meet client needs.
- Designed and implemented comprehensive housing policies aligned with client agreements.
- Ensured adherence to pricing structures and contractual obligations.
- Provided guidance to the team in daily operations and issue resolution.
- Facilitated seamless transitions of transferees into suitable housing, ensuring satisfaction and efficiency.
- Conducted thorough property inspections to uphold and maintain high-quality standards.
- Focused on delivering exceptional service and maintaining high levels of client and transferee satisfaction.
CEO & Co-Founder
AvenueWest Atlanta
06.2013 - 10.2015
- Drove franchise mission and objectives by implementing innovative strategies that fueled revenue growth and overall development.
- Designed and executed strategic plans to expand market reach and drive organizational growth.
- Managed resources to maximize operational effectiveness and control costs.
- Delivered dynamic presentations to diverse audiences, fostering client relationships to drive sales and engagement.
- Built strong client networks to identify and capitalize on sales opportunities.
- Developed and executed strategies to create new revenue streams and expand market opportunities.
- Established and enforced operational procedures and policies to ensure consistency and compliance.
- Strengthened brand presence through impactful content creation, social media outreach, and targeted local marketing campaigns.
- Represented the brand at industry events, expanding networks and enhancing brand visibility.
- Supervised day-to-day tasks to ensure seamless company operations and maintain high service standards.
Senior International Consultant
Graebel Relocation Services Worldwide
08.2007 - 05.2013
- Consulted and managed all aspects of international relocations for corporate clients, ensuring smooth transitions for employees.
- Built and maintained positive, productive relationships with service vendors and clients to ensure quality service delivery.
- Assisted International Assignment Consultants in delivering employee relocation benefits, including engaging international vendors, auditing multi-currency receipts, and coordinating household goods movement, temporary living, and destination services.
- Collaborated with Legal, Closing, Inventory, Accounting, and third-party vendors to streamline real property sales and family relocations.
- Provided ongoing support to transferees in alignment with client policies and trained junior consultants to enhance team performance.
Education
Real Estate License - Real Estate
Atlanta, GA01.2015
Certified Relocation Professional (CRP) -
Denver, CO01.2009
Skills
Vendor management
Caseload Management
Process Management
Contract Negotiations
Data Analytics Review
Yearly/Quarterly Global Budget Review
Program Management
Project Management
Account Management
Strategic Customer Development
Office Management
Troubleshooting and Resolution
Leadership and Mentoring
Timeline
Global Mobility Operations Lead
MSI Global Talent Solutions LLC
08.2022 - Current
National Account Manager
Oasis Corporate Housing
04.2018 - 01.2021
Global Brand Account Manager
Bridgestreet Global Hospitality
06.2017 - 10.2018
Furnished Housing Manager
CapRelo
03.2016 - 04.2017
CEO & Co-Founder
AvenueWest Atlanta
06.2013 - 10.2015
Senior International Consultant
Graebel Relocation Services Worldwide
08.2007 - 05.2013
Real Estate License - Real Estate
Certified Relocation Professional (CRP) -
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