Jennifer Hale
Springdale,AR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to create a balance of fluid mobility between fleet needs and customer expectations. Customer focused professional with a keen eye for identifying solutions to improve speed and accuracy while reducing costs and increasing profitability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Service Manager II , TCI Operations
JB Hunt Intermodal
12.2019 - Current
- Developed and implemented strategies to grow TCI and to maximize customer satisfaction
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved ineffective practices by creating trailer pools and suggesting alternate rail routes
- Managed nationwide TCI operations and worked with account managers from all divisions to achieve timely and accurate pick up and delivery.
- Created and maintained balance between Local Operation fleet needs and Customer Expectation
- Created and implemented TCI template for Claims communication for quicker resolution
- Developed and implemented SOP's for our very first dedicated TCI fleet in Chicago
Regional Service Manager II, JBI Emerging & PNW
JB Hunt Intermodal
01.2017 - 12.2019
- Emerging RSM, Process development and support for 15 JB Hunt field offices to develop basic knowledge of Intermodal and provide support for load booking and understanding logistics of Intermodal freight
- JBI RSM II, Management of 3 major Intermodal Ramps for all inbound and outbound Pacific Northwest
- Work with Customer Experience Reps to communicate issues or delays to customers
Dedicated Contract Manager
JB Hunt DCS
01.2014 - 12.2016
Maintain and grow relationships with offsite Dedicated Contract Fleet Account Managers and 3PL brokers •
• Enter weekly revenue generated in DCS Database
• Create Excel spreadsheets to track profitability
Customer Experience Representative
JB Hunt Transport
01.2008 - 01.2014
- Top 3PL Accounts Team Award – 2012, 2013, 2014
- Maintain and grow strong relationships with customers
- Solicit for freight based on market needs
- Negotiate Rates for transactional bookings
- Work daily with multi modal pricing teams to secure profitable 3PL freight
Education
AA - Liberal Arts
University of Arkansas-Fort Smith
Fort Smith, ARSkills
- Performance Improvement
- Customer Needs Driven
- Organizational Efficiency
- Strategic Vision
- Process and Procedure Refinement
- Training New Hires
Accomplishments
- Achieved highest ever service % for TCI by increasing Overall service to 95% within 90 days of being hired as Svc Ex RSM
- Collaborated with Kraft Client Manager in the development of TCI to improve customer scorecard from 44% to 93% within 4 weeks which increased volume.
Certification
7 Habits of Highly Effective People, FISH, Excel 0365 Advanced, JB Hunt ASM and Advanced AR Courses
Timeline
Regional Service Manager II , TCI Operations
JB Hunt Intermodal
12.2019 - Current
Regional Service Manager II, JBI Emerging & PNW
JB Hunt Intermodal
01.2017 - 12.2019
Dedicated Contract Manager
JB Hunt DCS
01.2014 - 12.2016
Customer Experience Representative
JB Hunt Transport
01.2008 - 01.2014
AA - Liberal Arts
University of Arkansas-Fort Smith
7 Habits of Highly Effective People, FISH, Excel 0365 Advanced, JB Hunt ASM and Advanced AR Courses
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