Jennifer M. Hall
San Antonio
Summary
Accomplished RN Case Manager with a proven track record for reducing care costs without compromising quality, showcasing strong clinical judgment and adeptness at managing deadlines autonomously. Excelled in developing care plans, coordinating multidisciplinary teams, and enhancing patient outcomes. Demonstrated problem resolution skills and a high level of personal accountability. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
13
13
years of professional experience
Work History
RN Case Manager
Aetna
10.2017 - Current
- Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
R.N. Case Manager/Supervisor
Department Of Health And Human Service
10.2012 - 10.2017
- Worked within Interdisciplinary team to assess, identify and address the needs of disabled/psychiatrically involved residents residing in residential care center in San Antonio, Texas.
- Conducted state mandated screenings, physicals and assessments for individuals. Ensured follow-up where required.
- Monitored efficacy of pharmacological and non-pharmacological management and treatment of various disorders and diseases.
- Developed patient care plans, including assessments, evaluations and nursing diagnoses. Evaluated efficacy of plans and revised to improve outcomes as needed.
- Liaised between patient families/guardians and physicians to ensure comprehension of treatment plans.
- Assessed need for preventative health interventions, labs and procedures. Ensured completion of orders and analyzed results.
- Self-directed with astute judgment skills. High level of personal accountability.
- Oversaw and managed Case management department of 14 while maintaining a high level of staff morale and professionalism.
- Directed the new hire RN Case manager program. Recruited, hired, led training for new staff, as well as weekly inter-departmental training program.
- Processed monthly and quarterly Q/A reports on compliance according to state guidelines for departmental performance.
- Provided Department of Justice with corrective action plans as needed while facility under oversight.
- Maintained all confidential personnel files, license and CPR compliance records.
R.N.
Department of Aging Disability Services
04.2012 - 10.2012
- Primary care, assessment and evaluation of disabled and psychiatrically involved individuals residing in a residential care facility. Extensive experience working in home environment w/ disabled adults.
- Self-directed with astute judgment skills. High level of personal accountability.
- Examined patients and dispensed medications/treatments as ordered and PRN. Monitored response and documented progress on individual care plans.
- Closely monitored acute conditions.
- Performed ordered labs and communicated results to PCP as needed.
- Instructed patients and family members on proper self-care for off campus activities.
- Oversaw and instructed support staff in direct care activities with a high level of professionalism.
Med-Surg/float R.N.
Southwest General Hospital
10.2011 - 03.2012
- Patient care in med-surg, step-down and rehab unit, adeptly handling all aspects of treatment from medication to wound care while monitoring 5-8 patients per shift.
- Developed patient care plans, including assessments, evaluations and nursing diagnoses.
- Monitored patient conditions and dispensed medications/treatments as needed.
- Liaised between patients and physicians to ensure patient comprehension of treatment plans.
- Effective counseling of patients in health maintenance and disease management.
- Instructed patients and family members on proper discharge care.
- Oversaw and managed support staff in patient care activities.
- Followed infection control procedures.
Education
Bachelor of Science - Nursing
University of Texas Health Science Center
San Antonio, Texas2011
Skills
- Strong clinical judgment
- Adept at prioritizing/managing deadlines with high level of autonomy
- Problem resolution capability
- Experience developing care plans within framework of Interdisciplinary team
- Care Coordination
- Multidisciplinary Approach
- Discharge Planning
- Chronic Disease Management
- Clinical assessment
- Patient and family advocacy
Timeline
RN Case Manager
Aetna
10.2017 - Current
R.N. Case Manager/Supervisor
Department Of Health And Human Service
10.2012 - 10.2017
R.N.
Department of Aging Disability Services
04.2012 - 10.2012
Med-Surg/float R.N.
Southwest General Hospital
10.2011 - 03.2012
Bachelor of Science - Nursing
University of Texas Health Science Center