Summary

Overview

Work History

Education

Skills

Timeline

Jennifer Hall

Merrill

Summary

A seasoned individual with a rich background in food service operations and customer relations, I excel in business growth and building client relationships. At Carousel Catering, I provided enhanced delivery services and operational efficiency. My expertise in food preparation and the catering industry along with effective communication have provided into many years of successful outcomes. Talented Owner with excellent marketing, customer service and preparational skills for more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

years of professional experience

Work History

Owner/Dog Breeder/Sales Manager

Jawanna Border Collies

10.1998 - Current

Business Management.
Sales.
Customer Service.
Caregiver for animals.
Raising, Socializiation and Training dogs.
Maintaining records.
Registering Dogs with the AKC or ABCA.
Provides Healthcare and Genetic testing.
Choosing Suitable mates.
Provide Proper Care and Nutrition.
Ethical Practices and Prioritizing Well Beings of the dogs.

Head Cook/Head Dishwasher/Lead Caterer/Manager

Carousel Catering

06.2005 - 08.2016

Placed orders to restock items before supplies ran out.
Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
Trained kitchen staff to perform various preparation tasks under pressure.
Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
Mentored junior cooks, providing guidance on culinary techniques and fostering professional growth within the team.
Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
Collaborated with dining room staff to ensure seamless communication between front-and back-of-house operations.
Created visually appealing plate presentations to enhance the overall dining experience for guests.
Promoted positive reviews from critics by consistently delivering high-quality dishes that exceeded expectations.
Designed special menus for events, accommodating dietary restrictions and preferences, which led to increase in event bookings.
Created seasonal rotation of dishes, keeping menu fresh and exciting while also highlighting local ingredients.
Evaluated employee performance regularly, providing constructive feedback for improvement.
Implemented customer feedback system to gather insights, leading to menu adjustments that increased repeat business.
Conducted inventory management to minimize waste, ensuring optimal stock levels were maintained for all kitchen essentials.
Enhanced presentation techniques, elevating dining experience and generating positive word-of-mouth.
Coordinated with front-of-house staff to ensure seamless communication and high level of customer service during meal service.
Cultivated culture of excellence and continuous improvement by setting high performance standards for kitchen staff.
Oversaw kitchen equipment maintenance schedule, ensuring all tools and appliances were in top working condition.
Maintained high standards of food safety and cleanliness, surpassing local health inspections.
Increased efficiency in kitchen, introducing pre-prep system that sped up meal preparation times.
Streamlined kitchen operations, leading to smoother service during peak hours by implementing efficient prep schedules.
Boosted team morale and reduced turnover, conducting regular training sessions on culinary techniques and kitchen safety.
Developed waste reduction program that minimized food spoilage and cut down on unnecessary expenses.
Set up and broke down kitchen for service.
Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Monitored food production to verify quality and consistency.
Evaluated food products to verify freshness and quality.
Coordinated with team members to prepare orders on time.
Trained and managed kitchen personnel and supervised related culinary activity.
Developed and remained accountable for safety, quality, consistency and adherence to standards.
Worked closely with front-of-house staff to facilitate excellent customer service.
Disciplined and dedicated to meeting high-quality standards.
Modified recipes to accommodate dietary restrictions and allergies.
Participated in food tastings and taste tests.
Utilized culinary techniques to create visually appealing dishes.
Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Contributed to a safe working environment by immediately addressing potential hazards such as broken glass or slippery floors.
Assisted in food preparation tasks as needed, contributing to overall kitchen productivity.
Reduced breakage costs by handling fragile items with care during the washing process.
Communicated effectively with both front-of-house and back-of-house staff members to ensure seamless coordination throughout meal services.
Contributed to overall restaurant cleanliness by promptly addressing spills and messes in the kitchen area.
Performed routine maintenance on dishwashing equipment for optimal performance and longevity.
Reduced water waste by implementing sustainable washing techniques for improved environmental impact.
Maintained high levels of sanitation through diligent adherence to cleaning schedules for all surfaces and equipment used in the dishwasher station.
Stepped into additional roles during busy times to boost coverage of important stations.
Promoted cross-training opportunities within the kitchen staff, fostering versatility among team members.
Enhanced kitchen efficiency by managing dishwashing tasks and ensuring timely completion.
Maintained a clean and sanitary work environment, adhering to health department standards.
Supported cooks and chefs by providing clean utensils and cookware when needed, facilitating smooth service execution.
Assisted in inventory management, monitoring supplies and notifying management for restocking needs.
Increased team morale by fostering a positive working atmosphere among kitchen staff members.
Minimized delays in service by efficiently managing heavy workloads during busy periods.
Played a key role in upholding the restaurant''s reputation for cleanliness and attention to detail by consistently meeting or exceeding industry standards for dishwashing performance.
Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
Ensured customer satisfaction with prompt attention to special requests or dietary restrictions from patrons regarding their dishes and utensils.
Streamlined dishwashing process with effective organization and prioritization of tasks.
Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
Collaborated with fellow dishwashers to develop efficient strategies for tackling large volumes of dishes during peak times.
Followed supervisor instructions to complete tasks on time.
Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Inspected dishwashing equipment and reported issues to supervisor.
Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
Washed dishes and assisted in bussing tables.
Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
Increased machine efficiency by scraping and pre-washing dishes.
Stored dishes, utensils and kitchen equipment in proper locations.
Gently moved glassware, crystal, and other delicate items to prevent breakage.
Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
Managed a team of catering staff, providing training and guidance for optimal performance during events.
Cultivated a positive work environment that fostered teamwork among kitchen staff members.
Increased repeat business through consistent delivery of high-quality food and attentive service at catered events.
Enhanced event presentation by creating visually appealing food displays and arrangements.
Maximized guest satisfaction by proactively addressing concerns or special requests raised during events.
Handled logistical details such as transportation, setup, cleanup, and equipment rentals for various events.
Implemented new procedures for food preparation, leading to faster turnaround times without sacrificing taste or presentation standards.
Collaborated with clients to plan and execute successful catering events, tailoring menus to meet specific needs and preferences.
Maintained strict adherence to food safety guidelines, ensuring the health and well-being of all attendees at catered functions.
Utilized innovative cooking techniques to produce consistently delicious dishes while adhering to dietary restrictions when necessary.
Improved customer satisfaction by providing exceptional service during events, ensuring all guests were attended to promptly.
Continuously improved catering offerings based on customer feedback, industry trends, and personal culinary expertise.
Coordinated staffing schedules to ensure adequate coverage during peak periods without compromising service quality or employee satisfaction.
Streamlined kitchen operations for increased efficiency, organizing prep work and coordinating with team members.
Expanded client base with effective marketing strategies that showcased unique catering services offered.
Assisted in menu development, offering creative input based on client feedback and industry trends.
Reduced food waste by implementing proper inventory management and portion control techniques.
Provided friendly, courteous service to create memorable moments for guests.
Cleaned and organized kitchen stations to promote team efficiency.
Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
Replenished banquet stations and verified food temperatures and cleanliness of service areas.
Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
Set up and disassembled food service stations, equipment and furniture per contract specifications.
Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
Observed federal and local kitchen safety regulations to prevent food borne illnesses.
Researched menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.
Sourced food ingredients from local markets and food suppliers to acquire items needed for food preparation.
Tested recipes before inclusion in catering menu to verify accuracy of ingredients and preparation methods.
Motivated staff to perform at peak efficiency and quality.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Oversaw food preparation and monitored safety protocols.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Verified prepared food met standards for quality and quantity before serving to customers.
Implemented effective inventory control systems to reduce food spoilage and waste.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Coordinated with catering staff to deliver food services for special events and functions.
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Defined clear targets and objectives and communicated to other team members.
Assisted in organizing and overseeing assignments to drive operational excellence.

Waitress/Cook/Dish Room/Manager of Operations

Tony's Little Bambino's

10.1996 - 06.2005

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Collaborated with team members to consistently provide efficient service during peak hours.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Proved successful working within tight deadlines and a fast-paced environment.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Processed orders and sent to kitchen employees for preparation.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Inspected dishes and utensils for cleanliness.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Increased sales significantly by upselling higher-end products to customers.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Prepared food items in compliance with recipes and portioning control guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Reduced food waste significantly by implementing proper portion control and storage techniques.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Communicated closely with servers to fully understand special orders for customers.
Streamlined kitchen operations with effective communication and collaboration among team members.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Contributed to positive guest experiences by accommodating special dietary needs and requests.
Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Supported kitchen staff training and development, leading to increased productivity and efficiency.
Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Showcased excellent knife skills for precise cutting and preparation of various ingredients.
Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
Mentored junior cooks in refining culinary skills through hands-on guidance.
Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
Collaborated with management team to develop new menu items.
Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
Enhanced kitchen efficiency by streamlining prep work processes.
Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
Managed time effectively to ensure timely meal preparation, even during peak hours.
Introduced waste reduction program, contributing to environmental sustainability efforts.
Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
Developed and maintained clean and organized kitchen workspace, setting standard for team.
Trained new kitchen staff, ensuring they met restaurant's high standards.
Developed system for inventory management, reducing waste and cutting costs.
Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
Streamlined food preparation process, increasing kitchen productivity.
Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
Maintained food safety and sanitation standards.
Kept kitchen clean and organized by performing daily maintenance tasks.
Followed strict standards for food handling and safety, minimizing risks to customers.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Managed opening and closing shift kitchen tasks.
Prepared and served various food items in fast-paced [Type] environment.
Monitored food quality and presentation to maintain high standards.
Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Coordinated checklists to keep kitchen clean, stocked and sanitary.
Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Measured and mixed ingredients according to precise recipes for best results.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Adjusted recipes based on ingredient availability or customer request.
Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Trained and supervised cooking staff to expertly meet daily needs.
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Managed kitchen budget for supplies and labor hours, consistently meeting targets.
Planned menus for different events, seasons and customer requests.
Suggested actionable improvements to streamline training procedures.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Streamlined operational processes by implementing efficient workflow management strategies.
Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Enhanced team productivity by providing effective training programs and performance management systems.
Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
Managed cross-functional teams for successful project completion and timely delivery.
Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Streamlined communication between departments, enhancing collaboration and project outcomes.
Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
Improved team morale with regular feedback sessions and recognition of outstanding performance.
Supervised operations staff and kept employees compliant with company policies and procedures.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reported issues to higher management with great detail.
Managed purchasing, sales, marketing and customer account operations efficiently.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Bartender

Chris' Bar

08.1995 - 10.1998

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Kept bar presentable and well-stocked to meet customer needs.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Obtained cash bank and stocked service bar to prepare for operation.
Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Enhanced customer experience with engaging conversations and personalized drink recommendations.
Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Contributed to event success, planning beverage menus and efficiently serving large groups.
Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Boosted beverage sales, designing and promoting range of signature cocktails.
Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Improved team morale and efficiency, leading by example and offering support during peak hours.
Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Maintained impeccably clean, attractive and well-stocked bar area.
Kept bar stocked with liquors, juices and garnishes for drinks.
Upheld strict regulations for safe alcohol service and food safety.
Assisted with inventorying beverage stock and bar supplies.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Prepared custom drink orders by accurately measuring and mixing house ingredients.
Mixed unique and interesting cocktails for customers, including bar specials.
Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Prepared garnishes by evenly slicing and pitting fruits.
Helped management plan and serve bar menu exceeding customer expectations.
Created attractive bar displays by strategically arranging bottles and glasses.
Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Developed creative bar menus and drink recipes by researching emerging industry trends.
Completed requisitions to maintain required stock par levels.

Cook/Waitress/Bartender/Dish Room

B&L Shed

08.1995 - 05.1998

Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Prepared food items in compliance with recipes and portioning control guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Reduced food waste significantly by implementing proper portion control and storage techniques.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Communicated closely with servers to fully understand special orders for customers.
Streamlined kitchen operations with effective communication and collaboration among team members.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Contributed to positive guest experiences by accommodating special dietary needs and requests.
Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Supported kitchen staff training and development, leading to increased productivity and efficiency.
Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Showcased excellent knife skills for precise cutting and preparation of various ingredients.
Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
Mentored junior cooks in refining culinary skills through hands-on guidance.
Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
Collaborated with management team to develop new menu items.
Streamlined food preparation process, increasing kitchen productivity.
Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
Enhanced kitchen efficiency by streamlining prep work processes.
Managed time effectively to ensure timely meal preparation, even during peak hours.
Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
Developed and maintained clean and organized kitchen workspace, setting standard for team.
Trained new kitchen staff, ensuring they met restaurant's high standards.
Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
Developed system for inventory management, reducing waste and cutting costs.
Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
Maintained food safety and sanitation standards.
Kept kitchen clean and organized by performing daily maintenance tasks.
Followed strict standards for food handling and safety, minimizing risks to customers.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Managed opening and closing shift kitchen tasks.
Prepared and served various food items in fast-paced [Type] environment.
Monitored food quality and presentation to maintain high standards.
Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Coordinated checklists to keep kitchen clean, stocked and sanitary.
Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Measured and mixed ingredients according to precise recipes for best results.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Adjusted recipes based on ingredient availability or customer request.
Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Trained and supervised cooking staff to expertly meet daily needs.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Collaborated with team members to consistently provide efficient service during peak hours.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Proved successful working within tight deadlines and a fast-paced environment.

Waitress/Hostess

Ruby Tuesday Restaurant

08.1994 - 08.1995

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Collaborated with team members to consistently provide efficient service during peak hours.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Proved successful working within tight deadlines and a fast-paced environment.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Processed orders and sent to kitchen employees for preparation.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Inspected dishes and utensils for cleanliness.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Checked guests' identification before serving alcoholic beverages.
Increased sales significantly by upselling higher-end products to customers.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Seated patrons based on guest preferences and seating availability.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Backed up servers by checking on tables and retrieving items for guests.
Provided patrons with estimated waiting times during peak service hours.
Opened and closed seating sections according to volume of guests.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Delivered pick-up and curbside orders to guests.
Promoted business loyalty by fostering positive customer relationships.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Advised customers about special offerings and menu items to help drive sales.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Input orders accurately into POS terminal, split bills and accepted payments.
Took initial drink orders and relayed information to wait or bar staff.
Maintained balanced cash drawer with correct money values and accurate documentation.

Waitress

Greta's Kitchen

08.1990 - 08.1994

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Collaborated with team members to consistently provide efficient service during peak hours.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Proved successful working within tight deadlines and a fast-paced environment.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Processed orders and sent to kitchen employees for preparation.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Inspected dishes and utensils for cleanliness.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Increased sales significantly by upselling higher-end products to customers.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Education

High School Diploma -

Merrill High School

Merrill, MI

06-1990

Skills

Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Client Service
Sales management

Operations Management
Business Management
Business Planning
Marketing
Financial Management
Business Development

Timeline

Head Cook/Head Dishwasher/Lead Caterer/Manager

Carousel Catering

06.2005 - 08.2016

Owner/Dog Breeder/Sales Manager

Jawanna Border Collies

10.1998 - Current

Waitress/Cook/Dish Room/Manager of Operations

Tony's Little Bambino's

10.1996 - 06.2005

Bartender

Chris' Bar

08.1995 - 10.1998

Cook/Waitress/Bartender/Dish Room

B&L Shed

08.1995 - 05.1998

Waitress/Hostess

Ruby Tuesday Restaurant

08.1994 - 08.1995

Waitress

Greta's Kitchen

08.1990 - 08.1994

High School Diploma -

Merrill High School

Jennifer Hall

Summary

Overview

Work History

Owner/Dog Breeder/Sales Manager

Head Cook/Head Dishwasher/Lead Caterer/Manager

Waitress/Cook/Dish Room/Manager of Operations

Bartender

Cook/Waitress/Bartender/Dish Room

Waitress/Hostess

Waitress

Education

High School Diploma -

Skills

Timeline

Head Cook/Head Dishwasher/Lead Caterer/Manager

Owner/Dog Breeder/Sales Manager

Waitress/Cook/Dish Room/Manager of Operations

Bartender

Cook/Waitress/Bartender/Dish Room

Waitress/Hostess

Waitress

High School Diploma -

Similar Profiles

Greg SellandGreg Selland

Christine AyalaChristine Ayala

Ian RosalesIan Rosales

Nicholas LongNicholas Long

Shabana WoodShabana Wood