Jennifer Hall
Fayetteville,AR
Summary
Seasoned RN Case Manager with a proven track record at Northwest Medical Center - Springdale, adept in patient care coordination and HIPAA compliance. Excelled in strategic decision-making and agile problem-solving, enhancing treatment strategies and nursing competency. Skilled in fostering multidisciplinary team collaboration to improve patient outcomes, demonstrating exceptional multitasking abilities and a commitment to excellence in healthcare.
Overview
13
13
years of professional experience
Work History
RN Case Manager
Northwest Medical Center - Springdale
11.2019 - Current
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Educated patients and caregivers on healthcare protocols and processes.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
RN Assessor for the Medicaid Division
Maxim Health Services
04.2018 - 03.2019
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Monitored patient reactions to drugs and carefully documented findings.
RN Case Manager
Northwest Arkansas Health and Wellness
04.2015 - 12.2018
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Educated patients and caregivers on healthcare protocols and processes.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Branch Manager/DON
Mays House Call Home Health.
12.2011 - 12.2012
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Education
High School Diploma -
Grove High School
Grove, Oklahoma05-2035
Bachelor of Science - Nursing
University of Missouri
Columbia, MO06-2005
Bachelor of Science - Diploma in Nursing
Jackson School of Nursing
Miami, FL06-1985
Skills
- Comprehensive Discharge Planning
- Utilization Assessment
- Community Support Coordination
- Patient Care Coordination
- HIPAA compliance
- Documentation
- Strategic Decision-Making
- Agile Problem-Solving
- Rehabilitation assistance
- Client Needs Identification
- Multitasking Abilities
- Nursing performance assessment
- Plan Adjustment Expertise
Timeline
RN Case Manager
Northwest Medical Center - Springdale
11.2019 - Current
RN Assessor for the Medicaid Division
Maxim Health Services
04.2018 - 03.2019
RN Case Manager
Northwest Arkansas Health and Wellness
04.2015 - 12.2018
Branch Manager/DON
Mays House Call Home Health.
12.2011 - 12.2012
High School Diploma -
Grove High School
Bachelor of Science - Nursing
University of Missouri
Bachelor of Science - Diploma in Nursing
Jackson School of Nursing
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