Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Hall - Meyers

Talbotton,GA

Summary

Enthusiastic client services professional with strong background directly interfacing designer to client/designer to sales representative and concierge services to owners/clients. Well-versed in products, services & consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Personable and dedicated Customer Service Representative & Administrative Assistant with experience in both Hospitality/Residential Interior Design and Home Ownership. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Studio Rouge Interiors/ theRWPgroup
Marietta, GA
04.2020 - 10.2023
  • Provided a "can-do" attitude and a willingness to put in extra or odd hours & effort as any given project goes through more time intensive phases within the design process.
  • Using interpersonal skills excellence to develop and maintain relationships with vendors, local multi-line & manufacturers representatives.
  • Research, source, check availability, & request for pricing/quotes such as running line furniture, fabrics & vinyls, decorative lighting, accessories, and finishes (wallcovering, tile, flooring, & architectural materials) in collaboration with Project Manager, Designer & Creative Director.
  • Maintaining Resource Library to include memo samples/books of fabrics/vinyls & wallcoverings, tile/carpet,quartz/luxury vinyl/architectural materials samples/catalogs, and binders of furniture, lighting, and interior/exterior accessories.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence..
  • Coordinated appointments, meetings and conferences.

Customer Service Representative

Porch.com Inc.
Canton, GA
10.2018 - 03.2020
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Consulted with customers to resolve service and billing issues.
  • Increased customer satisfaction ratings 30% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Education

High School Diploma -

El Camino High School
Oceanside, CA
06.1990

Skills

  • Paperwork Processing
  • Data Entry
  • Inbound and Outbound Calling
  • Microsoft Outlook, Powerpoint & Excel
  • Call Center Operations
  • Cleaning, organizing, & staging
  • High-Energy Attitude
  • Active Listening
  • Service Upselling
  • Typing Proficiency
  • Multi-Task Management
  • Tactful and Diplomatic
  • Conflict Resolution
  • Professional Telephone Demeanor
  • Retail Marketing
  • Order Fulfillment
  • Sales Expertise
  • Filing
  • Retail Sales Customer Service
  • Mail Handling
  • Bookkeeping
  • Scheduling and Calendar Management

Timeline

Administrative Assistant

Studio Rouge Interiors/ theRWPgroup
04.2020 - 10.2023

Customer Service Representative

Porch.com Inc.
10.2018 - 03.2020

High School Diploma -

El Camino High School

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Jennifer Hall - Meyers