Jennifer Hallman
Behavior Health and Resource Coordinator
Pasco,WA
Summary
Behavioral health and program management professional with experience supporting youth and adults with developmental disabilities in residential, educational, and community programs. Skilled in independent living skills training, transition planning, vocational placement, and service coordination, with proven success in goal-setting, progress monitoring, and regulatory compliance. Brings strong leadership and community partnership development to promote client independence and program quality. Seeking a long-term role with an organization committed to equity, inclusion, and career growth in youth and family services.
Overview
10
10
years of professional experience
7
7
Certifications
Work History
Certified & Registered Behavior Technician
Behavior Specialist of Washington
12.2022 - 07.2025
- Conducted at-home assessments to identify support needs and develop service plans.
- Delivered 5,000+ hours of 1:1 ABA for clients aged 3–33, strengthening adaptive, social, academic, and communication skills across home, school, and community.
- Collaborated with educators, caseworkers, multidisciplinary teams, and families to create, implement and adapted IEP goals and BIPs.
- Applied reinforcement and de-escalation strategies that reduced challenging behaviors by 40% and improved functional communication by 65% across multiple settings.
- Collaborated with BCBAs, teachers, families, and multidisciplinary teams to align services, review IEP, ISP, IISP and adjust programs using data trends.
- Trained families and caregivers on behavior management, safety care/de-escalation and positive reinforcement strategies through modeling, written guides, and tailored materials.
- Maintained 100% accuracy in data collection, session documentation, and compliance records for 30+ clients in alignment with BACB ethical standards, DDA policy manual, and Washington State regulations (RCWs/WACs).
Group Home Supervisor/Team Coordinator
Provail
01.2018 - 11.2022
- Aligned and developed an 8–12 member staff team through scheduling, training, and evaluations, strengthening accountability and improving consistency of care.
- Created a 30-day onboarding program that raised new-hire confidence by 35% and cut early turnover, improving staff retention.
- Coordinated 20+ monthly medical, therapeutic, and community appointments by arranging transportation and staffing coverage, eliminating service gaps, and enhancing client participation.
- Directed safety and compliance protocols including infection control, emergency preparedness, and equipment use, which maintained client health and resulted in zero regulatory citations.
- Maintained complete state and federal documentation, achieving 100% compliance on audits and inspections.
- Administered household budgets for three residents, extending funds to cover medical, recreational, and daily living needs without overages, improving financial efficiency.
Hospitality Manager/Event Coordinator
The Guilt Trip
03.2015 - 12.2017
- Delivered exceptional customer service, resolving escalations and maintaining guest satisfaction scores above 95% through direct engagement and team coaching.
- Led a team of 10-12 employees, managing hiring, onboarding, scheduling, training, and performance reviews to maintain high standards and staff retention.
- Oversaw operations for $60K+ in monthly food, beverage, and supply inventory, managing vendor contracts, cost controls, and profit-and-loss accountability.
- Maintained operational compliance and service standards by enforcing health, safety, cleanliness, and staff licensing requirements.
- Executed private events for up to 150 guests, designing menus, drinks, layouts, and staffing to boost restaurant revenue by 30%.
- Directed shift operations by managing floor flow, guest seating, and staff coverage to maintain efficiency and service quality.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
New Hampshire12.2025
Certificate of Completion - Business Administration with MS Applications
Lake Washington Institute of Technology
Kirkland, WA 05.2001 -
Skills
- Staff Supervision & Workforce Development (hiring, training, evaluations)
- Crisis Prevention & Intervention (de-escalation, safety planning, risk mitigation)
- Regulatory Compliance & Documentation (RCWs, WACs, DDA policy adherence)
- Applied Behavior Analysis (ABA) & Behavior Modification Techniques
- Functional Behavior Assessment (FBA)
- Data Collection, Analysis & Progress Reporting (ABA session notes, outcomes, ISP/IISP tracking)
- Client & Family Engagement (advocacy, person-centered planning, service coordination)
- Community Resources & Interdisciplinary Collaboration (educators, clinicians, agencies, vocational placement)
- Cultural Competence & Inclusive Practices
- Transition Planning & Goal Setting (youth-to-adult services, vocational support)
- Facilitation & Program Implementation (social skills groups, ISP meetings, staff trainings)
- Technical Proficiency (Microsoft Office, Google Workspace, Zoom, Adobe Acrobat)
Certification
Registered Behavior Technician (RBT) (BACB) | April 2025
Timeline
Certified & Registered Behavior Technician
Behavior Specialist of Washington
12.2022 - 07.2025
Group Home Supervisor/Team Coordinator
Provail
01.2018 - 11.2022
Hospitality Manager/Event Coordinator
The Guilt Trip
03.2015 - 12.2017
Certificate of Completion - Business Administration with MS Applications
Lake Washington Institute of Technology
05.2001 -
Bachelor of Arts - Psychology
Southern New Hampshire University