Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Hallmann

Texas

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Shift Supervisor

Starbucks
05.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.

Barista

Starbucks
02.2024 - 04.2024
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Surgical Assistant

West Frisco Dental And Implants
07.2023 - 02.2024
  • Successfully assisted Surgeon/Dentist throughout surgery. Standing for 5 hours plus straight.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.

Assistant

AA Relax Dental Care
02.2023 - 07.2023
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted Dr. Bai in treatments

Bartender

Crab Station
04.2021 - 07.2023
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Built relationships with vendors to manage orders and negotiate costs.

Sales Associate Manager

Household Furniture
11.2021 - 12.2022
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Established and cultivated solid business relationships with new or existing customers.
  • Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

General Manager

Ode Brewery
12.2018 - 12.2019
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Bartender/waitress

Buffalo Wild Wings
03.2017 - 08.2018
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Assistant Manager

Village Inn Pancake House
04.2012 - 01.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Collin County Community College District
Plano, TX

El Paso Community College
El Paso, TX

Biology

The University of Texas At El Paso
El Paso, TX
05.2021

Skills

  • Product and Service Knowledge
  • Multi-Line Phone Systems
  • Time Management
  • Email Correspondence
  • Business Correspondence
  • Verbal and Written Communication
  • Calendar Management
  • Support Services
  • Plates Presentation
  • Corporate Procedures
  • Presentation Creation
  • Data Confidentiality
  • Schedule Coordination
  • Assisting with Physical Exams
  • Parental and Guardian Assistance
  • Anticipates Needs
  • Marketing Assistance
  • Report Generation
  • Administrative Duties
  • Microsoft Office Suite
  • Cash Register Operations
  • Basic Mathematics
  • Operations Support
  • Accounting Support
  • Patient Preparation and Assistance
  • Printers and Peripherals
  • Configuring Devices
  • Workload Management
  • Microsoft PowerPoint
  • Troubleshooting and Assistance
  • Documentation and Filing
  • Shift Coverage
  • Production Leadership
  • Office Oversight
  • Call Reception
  • Software and Hardware Assistance
  • Computer Skills
  • Office Supplies and Inventory
  • Google Sheets
  • Post Office Operations
  • Dental Prophylaxis
  • Daily Client Contact
  • Providing Feedback
  • Furniture Arrangements
  • Operational Requirements
  • Inventory Accuracy
  • Inquiry Requests
  • Entering Patient Data
  • Legal Document Preparation
  • Editing
  • Documentation

Languages

Spanish
Native or Bilingual

Timeline

Shift Supervisor

Starbucks
05.2024 - Current

Barista

Starbucks
02.2024 - 04.2024

Surgical Assistant

West Frisco Dental And Implants
07.2023 - 02.2024

Assistant

AA Relax Dental Care
02.2023 - 07.2023

Sales Associate Manager

Household Furniture
11.2021 - 12.2022

Bartender

Crab Station
04.2021 - 07.2023

General Manager

Ode Brewery
12.2018 - 12.2019

Bartender/waitress

Buffalo Wild Wings
03.2017 - 08.2018

Assistant Manager

Village Inn Pancake House
04.2012 - 01.2018

Collin County Community College District

El Paso Community College

Biology

The University of Texas At El Paso

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Jennifer Hallmann