Jennifer Halstead
BONDURANT,IA
Summary
Proven leader in customer engagement and sales growth. With a knack for problem-solving and a strong work ethic, I've effectively increased client satisfaction and sales figures. Expertise in lead handling and team leadership has consistently driven success and operational efficiency.
Sales professional prepared for impactful contributions in digital commerce. Extensive background in managing online sales channels and enhancing user experience. Known for collaborative teamwork and adaptability to dynamic market needs. Effective in leveraging digital marketing strategies and CRM tools.
Overview
24
24
years of professional experience
Work History
Server
Who's On First
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
BDC/Internet Sales Manager
Deery of Ames
07.2016 - 05.2024
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
- Enhanced overall brand image by ensuring consistent messaging and visual elements across all online platforms and marketing materials.
- Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
- Collaborated with the marketing team to create targeted email campaigns for new product launches and promotions.
- Tailored email marketing campaigns to segmented customer lists for more personalized communication.
- Spearheaded digital marketing campaigns for increased brand visibility and customer engagement.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
Business Development Assistant Manager
Noble Auto Group
05.2014 - 07.2016
- Streamlined internal processes and communication, enhancing efficiency within the business development team.
- Directed Coordinators in efficient lead handing techniques and overcoming objections.
- Delivered results aligned with established benchmarks.
- Processed inbound sales calls and online inquires for two stores, multiple brands.
- Lead the team in reaching goals and benchmarks.
- Compiled operational efficiency reports to present to management team.
Business Development Coordiator
Deery Brothers Chevrolet
12.2012 - 03.2014
- Worked closely with sales team and sales mangers to start a Business Development Center at this dealership.
- Contributed to the increase of store traffic generated from online and phone inquiries. Increasing sales substantially.
- Collaborated with managers and sales consultants to develop processes for both sales team and BDC to work together, increasing productivity.
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Provided ongoing support to sales team members, offering guidance on best practices for closing deals and achieving targets.
- Increased lead generation by developing and executing targeted marketing campaigns.
Business Development Coordinator
Bob Brown Buick GMC
01.2011 - 11.2012
- Tracking sales opportunities through the CRM system.
- Collaborating with sales teams to ensure smooth customer interaction.
- The bridge between customers and their automotive aspirations. Through emails, phone calls and text messages, ensured every inquiry is met with a timely, informative, and friendly response.
- Worked closely with sales and service teams to streamline communication and facilitate appointments, contributing directly to the dealership's success.
Personal Banker
First American Bank
03.2005 - 01.2011
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
Commercial Loan Processor
First American Bank
04.2003 - 03.2005
- Delivered consistent results under tight deadlines using strong organizational skills and an ability to prioritize tasks effectively.
- Contributed to business growth by efficiently closing a high volume of commercial loans each month.
- Reduced processing time for commercial loans by optimizing workflow processes within the team.
Lead Teller
First American Bank
07.2000 - 04.2003
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Investigated and promptly resolved issues with patron accounts.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Education
Associate of Arts - Business And Sales/Marketing
AIB College of Business
Des Moines, IABachelor of Arts - Sales And Marketing
Upper Iowa University
Fayette, IAHigh School Diploma -
Saydel High School
Des Moines, IA05-1999
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Sales expertise
- Team leadership
- Problem-solving
- Team member support
- Point of sale (POS) system operations
- Team player
- Reliable and responsible
- Adaptable and flexible
- Multitasking Abilities
Timeline
Server
Who's On First
06.2023 - Current
BDC/Internet Sales Manager
Deery of Ames
07.2016 - 05.2024
Business Development Assistant Manager
Noble Auto Group
05.2014 - 07.2016
Business Development Coordiator
Deery Brothers Chevrolet
12.2012 - 03.2014
Business Development Coordinator
Bob Brown Buick GMC
01.2011 - 11.2012
Personal Banker
First American Bank
03.2005 - 01.2011
Commercial Loan Processor
First American Bank
04.2003 - 03.2005
Lead Teller
First American Bank
07.2000 - 04.2003
Associate of Arts - Business And Sales/Marketing
AIB College of Business
Bachelor of Arts - Sales And Marketing
Upper Iowa University
High School Diploma -
Saydel High School