Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Hamel

Milford,New Hampshire

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Home Theater Cadet

Best Buy, Geek Squad
11.2022 - 07.2023
  • Provided a variety of fulfillment duties for clients within their homes including delivery, installation and networking with a primary focus on Home Theater technology.
  • Helped drive a positive customer experience by building relationships, exhibiting empathy and providing solutions to their needs.
  • Maintained phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting their devices

Product Flow Specialist

Best Buy
05.2018 - 11.2022
  • Monitored notifications of online orders and delivered product to appropriate location with in store.


  • Helped to drive positive customer experience by building relationships, exhibiting empathy and providing solutions for their needs.
  • Handled day-to-day shipping and receiving overseeing more hundreds packages per day.
  • Trained new team members on proper and safe use of tools and equipment.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

Phone Sales operator

Best Buy
11.2014 - 05.2018
  • Provided customer support over the phone for various topics such as product availability and pricing, checking on and modifying orders, performing price adjustments and placing orders for in store pick up or ship to home.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.

Multi-channel Sales Supervisor

Best Buy
08.2012 - 04.2014
  • Oversaw candidate selection process of new hires and conducted department specific training for new employees
  • Oversaw customer experience from all aspects including sales over the phone, in store pick up and front end checkout to ensure they receive a fast and accurate experience every time
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.

Operations Supervisor

Best Buy New Hampshire
01.2003 - 09.2012
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Created adequate schedules to meet business needs as well as adhering to labor management guidelines
  • Oversaw all administrative paperwork and functions for the store as well as all cash functions
  • Responsibilities include open and closing store, balancing safe and all cash registers ensuring they are secured at close of business, verify safe totals, preparing cash and check deposits daily.
  • Motivated and trained employees to maximize team productivity.

Education

High School Diploma -

Pinkerton Academy

Liberal Arts

Plymouth State University

Marketing

Manchester Community College

Skills

  • Empathy
  • Departmental Procedures
  • Health and Safety Procedures
  • Computer Proficiency
  • Problem Anticipation and Resolution
  • Building Morale
  • Adaptability
  • Leadership
  • Adaptable to Changing Demands

Timeline

Home Theater Cadet

Best Buy, Geek Squad
11.2022 - 07.2023

Product Flow Specialist

Best Buy
05.2018 - 11.2022

Phone Sales operator

Best Buy
11.2014 - 05.2018

Multi-channel Sales Supervisor

Best Buy
08.2012 - 04.2014

Operations Supervisor

Best Buy New Hampshire
01.2003 - 09.2012

High School Diploma -

Pinkerton Academy

Liberal Arts

Plymouth State University

Marketing

Manchester Community College

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