Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jennifer Hamilton

Jennifer Hamilton

Summary

Hardworking Inventory Specialist. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player, with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Accomplished and certified with 2 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Excited to bring talent and record of excellence in customer service to growing pharmacy and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Inventory Specialist

CVS Pharmacy
06.2022 - Current
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.

Licensed Pharmacy Technician

CVS Pharmacy
03.2021 - Current
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Collected co-payments or full payments from customers.
  • Reviewed and verified customer information and insurance provider information.

Supervisor of Operations

CVS Pharmacy
04.2020 - 03.2021
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Vista High School
Vista, CA
06.2007

Skills

  • Inventory Monitoring and Management
  • Teamwork and Collaboration
  • Storage and Supply Management
  • Verbal and Written Communication
  • Data Documentation
  • Basic Math
  • Customer Service
  • Workflow Planning
  • Creative Solutions
  • Inventory Control
  • Error Adjustments
  • Shipment Inspection
  • Order Checking
  • Inventory and Data Analysis
  • Time Management
  • Digital and Physical Counts
  • Order Verification and Acceptance
  • Customer Preferences
  • Inventory Optimization
  • Damage Identification and Reporting
  • Inventory Coordination
  • Ordering Supplies
  • Stocking and Organization
  • Telephone Management
  • Shortage Reports
  • PPE Compliance
  • Cycle Counts
  • Basic Repairs
  • Invoice Preparation

Certification

  • First Aid/CPR Certified

Timeline

Inventory Specialist

CVS Pharmacy
06.2022 - Current

Licensed Pharmacy Technician

CVS Pharmacy
03.2021 - Current

Supervisor of Operations

CVS Pharmacy
04.2020 - 03.2021

Vista High School

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Jennifer Hamilton