NINA HOWE
Orlando,FL
Summary
Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Leadership and customer relations as well as training in Sales. A fast learner and always deliver detailed and well research work on all task given.
Overview
6
6
years of professional experience
Work History
Health Insurance Agent
Health Family First
06.2023 - Current
- Educated clients about health insurance coverage options, benefits and costs.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Provided comprehensive customer service to drive client satisfaction.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Collected premiums on or before effective date of coverage.
- Responded to customer calls and emails to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Respond to customer inquiries via telephone, email and live chat to provide updated information.
Front Desk Agent
Comfort Inn & Suites
01.2022 - 06.2023
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry tasks with accuracy and efficiency.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Confirmed relevant guest information and payment methods to prevent fraud.
Front Desk Leader
Hyatt Place Hotel
11.2017 - 05.2022
- Check-in over 50 guests each day
- Update guest information and organize reservations.
- Handle financial payments and refunds.
- Resolve billing issues and collect for outstanding fees.
- Answer hotel phone at all times and transfer to appropriate department.
- Navigate through multiple computer software’s while checking in guest.
- Ensure all guest feel welcomed by engaging in conversation and ensuring all their needs are satisfied.
- Resolving Guest complaints through compassion and understanding.
- Delegating task in order to fulfill projects before deadlines.
- Managed customer relations and customer service through daily communication and interaction.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored employee performance and developed improvement plans.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Scanned documents and saved in database to keep records of essential organizational information
- Reviewed and updated client correspondence files and database information to maintain accurate records
Education
Bachelor of Music - Music With An Outside Field in Business.
Stetson University
Deland, FL05.2019
Associate of Arts - Piano Performance
Valencia Community College
Orlando Fl05.2015
Skills
- Leadership
- Call Center Experience
- Payment and Billing experience
- Computer/Technical Literacy
- Analytical/Research Skills
- Flexibility/Adaptability/Managing Multiple Priorities
- Interpersonal Skills
- Customer Service
- Phone etiquette
- Sales expertise
- Problem-solving
- Collecting Information
- Document Scanning
- Editing Documents
- Good listening skills
- Upselling
- Data Entry
- Maintaining Confidentiality
- Training
Timeline
Health Insurance Agent
Health Family First
06.2023 - Current
Front Desk Agent
Comfort Inn & Suites
01.2022 - 06.2023
Front Desk Leader
Hyatt Place Hotel
11.2017 - 05.2022
Bachelor of Music - Music With An Outside Field in Business.
Stetson University
Associate of Arts - Piano Performance
Valencia Community College
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