Jennifer Hamilton
Pittsburgh,PA
Summary
Enthusiastic and nurturing stay at home mother of five kids, including an autistic special needs son, for close to sixteen years. Successfully managed a household of finances and several different schedules in an efficient manner. Eager to return to the workforce in support of Baldwin-Whitehall School District with my skills as a motivated individual.
Overview
22
22
years of professional experience
Work History
Stay at Home Mom
Self Employed Web
Pittsburgh, PA
05.2008 - Current
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
- Implemented strategies to reduce costs while managing household and food expenses for a family of seven.
- Enhanced the free time of the family by organizing schedules for all family members.
- Instructed and guided the learning of five children through homeschooling for a duration of two years during the pandemic.
Specialized Account Representative
CVS Specialty Pharmacy
Pittsburgh, PA
04.2006 - 05.2008
- Provided excellent customer service to ensure client satisfaction.
- Developed and maintained relationships with key accounts, ensuring customer satisfaction.
- Responded quickly to customer inquiries via phone or email.
- Resolved customer complaints in a timely manner.
Data Entry Clerk
BNY Mellon
Pittsburgh, PA
04.2002 - 04.2006
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Utilized specialized software applications related to the job role.
- Maintained confidentiality of sensitive information entered into the system.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Customer Care Representative
Bank of America, Customer Service Contact Centers
Fresno, CA
03.2002 - 03.2003
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
Secretary
Roto-Rooter
Bakersfield, CA
- Performed general secretary responsibilities including managing filing, mail delivery, and telephone operations.
- Maintained efficient handling of AR/AP tasks while also managing payroll administration and overseeing petty cash transactions.
- Coordinated technician dispatches, recorded job data and processed payments upon completion.
Education
Associate of Science - Business Management
Community College of Allegheny County
Pittsburgh, PA05-2024
Certificate - Supervision And Leadership
Community College of Allegheny County
Pittsburgh, PA05-2024
Associate of Science - General Studies
Community College of Allegheny County
Pittsburgh, PA03-2022
Skills
- Organization and Time Management
- Communication
- Attention to Detail
- Calm Under Pressure
- Problem Resolution
- Remote Office Availability
Timeline
Stay at Home Mom
Self Employed Web
05.2008 - Current
Specialized Account Representative
CVS Specialty Pharmacy
04.2006 - 05.2008
Data Entry Clerk
BNY Mellon
04.2002 - 04.2006
Customer Care Representative
Bank of America, Customer Service Contact Centers
03.2002 - 03.2003
Secretary
Roto-Rooter
Associate of Science - Business Management
Community College of Allegheny County
Certificate - Supervision And Leadership
Community College of Allegheny County
Associate of Science - General Studies
Community College of Allegheny County