JENNIFER HAMILTON
Las Vegas,NV
Summary
Proven leader in strategic planning and customer service, I excelled at Dream Vision Real Estate, LLC, driving market analysis and vendor relations to new heights. Skilled in Microsoft Office and cross-functional team leadership, I spearheaded initiatives that consistently exceeded sales targets by 25%, showcasing unparalleled project management and negotiation prowess.
Overview
21
21
years of professional experience
Work History
Acquisition Director
Dream Vision Real Estate, LLC
Woodland Hills, CA
02.2017 - Current
- Analyzed and reported on market conditions for budgetary cost projections.
- Developed relationships with vendors such as contractors, appraisers and inspectors who are used during the course of a transaction.
- Reached out to pre-qualified leads to gauge interest and provide pertinent information about local housing market.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Account Executive/Operations Manager
King Promotional Products
Woodland Hills, CA
01.2012 - 01.2022
- Exceeded all sales objectives on a consistent basis, selling products to Fortune 500 retailers and marketing executives
- Spearheaded the sales pipeline from cold calls and email marketing, resulting in 30% of customers repeating orders quarterly
- Consistently conducted product demonstrations, converting over half of the customers given a demo
- Implemented order processing systems and optimized business efficiency which increased sales by 25%
- Provided timely customer service support to resolve any issues quickly and efficiently.
Customer Service Specialist II
AIG
Woodland Hills, CA
01.2019 - 08.2021
- Provide excellent customer service to external and internal annuity clients
- Implemented the MAGIC program training for customer service representatives
- Responsible for providing daily analytics and coaching for team
- Consistently meet and exceeded monthly team goals
- Work with internal departments on researching outstanding items for clients
- Work directly with internal wholesalers on cross selling product to current clients
Field Service Specialist
Field Logic
Northridge, CA
01.2013 - 01.2016
- Held responsibility for providing monthly field audits for our commercial finance client's customers
- Visited authorized automobile dealer locations in a defined geographic territory
- Carefully observed and verified all signs of potential risk or issues
- Recorded detailed information about inventory units using the Audit Intelligence software
- Reviewed and verified the authenticity of documentation provided by the customers
- Reviewed audit results with authorized dealer and/or personnel and collect payments when needed
Application Support
Next Gear Capital
Carmel, IN
03.2008 - 01.2013
- Company Overview: formerly, Dealer Services Corporation
- Oversaw day-to-day supervision of the daily project request
- Rendered maintenance support to the application users for all current applications
- Managed multiple and concurrent projects to make sure about the completion of work within the Defined scope, budget, and time
- Analyzed all documents that are required for the progress of upgrades and new program releases
- Ensured that the company's PPA guidelines are followed completely with any new request
- Made sure proper completion and change control procedures are well followed
Project Sales Coordinator
Sky Insurance
Maumee, OH
01.2004 - 01.2008
- Served as a liaison between Sky Financial and outside vendors who offer insurance programs that are sold through the bank
- Held responsibility for coordinating and managing training, compliance, insurance licensing, case management, and vendor support
- Diligently designed and implemented procedures for scheduling annual reviews on individual life insurance policies for Trust clients, which helped increase life insurance by 10% annually
- Created, designed, and developed a training program that helped increase the sales of the Payment Protection Product by 20% annually
- Monitored and tracked sales productivity for insurance products that were sold through the bank
- Provided case management support to 60 Investment Representatives by confirming state licensing and insurance company appointment, ordering paramedical exams, and tracking case status through carriers
Education
Central State University
Wilberforce, OHSkills
- Customer service
- Microsoft Office
- Strategic planning
- Territory management
- Budget/planning management
- Sales/ planning management
- Account Auditing/Investigation
- Month-end and Year-end Close
- Cost Benefit Analysis
- Invoice Verification
- Business development/analysis
- Entrepreneur
- Market sector planning
- Team leader/educator
- Cross-functional team leadership
- Client development
- Bank Reconciliations
- QuickBooks
- Budget Estimates & Planning
- Financial Reporting
- Microsoft Word
- Excel
- PowerPoint
- Access
- Ethical procurement
- Team leadership
- Contract negotiation
- MS office
- Applied Insurance & Client Manager
- Discover 20
- Leaf Doc-Man
- Tech Excel
- CRM Systems
- Sharepoint
- Mergers and acquisitions
- Teamwork and collaboration
- Self motivation
- Project management
- Bidding management
References
Available Upon Request
Professional Development
- Previously Licensed Insurance Agent (P&C/Life & Health)
- Anti-Money Laundering
- Security
- FDCPA Certified
- Regulation Z
- Repossession, Foreclosure, and Bankruptcy training
- MAGIC Trained
Timeline
Customer Service Specialist II
AIG
01.2019 - 08.2021
Acquisition Director
Dream Vision Real Estate, LLC
02.2017 - Current
Field Service Specialist
Field Logic
01.2013 - 01.2016
Account Executive/Operations Manager
King Promotional Products
01.2012 - 01.2022
Application Support
Next Gear Capital
03.2008 - 01.2013
Project Sales Coordinator
Sky Insurance
01.2004 - 01.2008
Central State University
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