Jennifer Hamilton
Shreveport,LA
Summary
Detail-oriented and empathetic Customer Care Professional with a focus on healthcare and prescription benefits. Skilled in handling customer inquiries related to claims, deductibles, and coverage to provide seamless support and guidance. Known for clear, compassionate communication and a proactive approach to resolving issues, I excel at interpreting benefit policies to assist customers in understanding their prescription options. Strong multitasker with a commitment to delivering accurate information and exceptional service in a fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MEDICAL CUSTOMER SERVICE REPRESENTATIVE
Primary Health Service Center
01.2021 - Current
- Address and resolve patient inquiries and complaints through various communication channels
- Schedule and confirm patient appointments, ensuring efficient use of clinic resources
- Verify insurance coverage and handle pre-authorization processes to facilitate patient care
- Educate patients on billing processes, including payment plans and insurance benefits
- Maintain accurate patient records in Electronic Health Records (EHR) systems
CUSTOMER CARE SPECIALIST
Teleperformance USA
08.2019 - 12.2020
- Managed patient calls, emails, and online inquiries with a focus on first-call resolution
- Assisted patients with understanding their medical bills, insurance claims, and payment options
- Trained new employees on customer service best practices and system navigation
- Collaborated with medical staff to resolve complex patient issues promptly and efficiently
PATIENT SERVICE REPRESENTATIVE
ENTER EMPLOYER HERE
08.2019 - 12.2020
- Facilitated patient check-ins and check-outs, ensuring smooth and efficient registration processes
- Handled high-volume patient inquiries regarding appointments, billing, and insurance
- Processed insurance verifications and authorizations, ensuring timely and accurate claim submissions
- Coordinated appointment scheduling and rescheduling, optimizing the clinic’s workflow
- Resolved patient concerns and escalated complex issues to appropriate departments
Education
DEGREE -
Summerfield High School
Summerfield, LA05.2014
Skills
- Patient Communication
- Insurance Policy Knowledge
- Claims Processing
- HIPAA Compliance
- Empathy and Compassion
- Active Listening
- Problem-Solving
- Medical Terminology
- Conflict Resolution
- Appointment Scheduling
- Billing and Coding Assistance
- Time Management
- Call Center Operations
- CRM (Customer Relationship Management)
- Patient Education and Support
- Escalation Management
- Team Collaboration
- Retention Strategies
Certification
CPR
MENTAL HEALTH FIRST AID
Timeline
MEDICAL CUSTOMER SERVICE REPRESENTATIVE
Primary Health Service Center
01.2021 - Current
CUSTOMER CARE SPECIALIST
Teleperformance USA
08.2019 - 12.2020
PATIENT SERVICE REPRESENTATIVE
ENTER EMPLOYER HERE
08.2019 - 12.2020
DEGREE -
Summerfield High School
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