Jennifer Hamilton
Harrisburg,PA
Summary
Dynamic and results-driven professional with extensive experience in food preparation and customer service. Proven ability to enhance kitchen productivity and optimize inventory management while fostering a collaborative team environment. Committed to maintaining high standards of cleanliness and sanitation, ensuring exceptional customer experiences through effective communication and problem-solving skills.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Kitchen Staff Member
Linglestown Firehouse Bar
09.2024 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Lifted and carried heavy materials.
- Pushed, pulled and transported large loads and objects.
General Manager
DonutNV
06.2024 - 09.2024
- Adapted quickly to changing conditions or unexpected challenges during events or operating hours without compromising service quality.
- Optimized workflow by assigning tasks based on individual strengths and skills among the team members.
- Managed inventory levels for cost control, ordering supplies as needed to maintain efficient operations.
- Trained new staff members on company policies, procedures, and safety guidelines for smooth onboarding experiences.
- Ensured optimal food quality through consistent monitoring, proper storage techniques, and routine inspections.
- Increased brand visibility through social media management, engaging with customers online to build loyalty.
- Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
- Greeted customers, answered menu questions and responded to complaints.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Customer Experience Manager
The Home Depot Inc
09.1998 - 05.2024
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Established cross-functional teams for improved communication between departments and better customer experiences.
- Analyzed customer feedback data to identify trends and areas for improvement.
- Developed and delivered comprehensive training programs for new hires, ensuring consistent customer service experience.
- Managed diverse team of customer service representatives, fostering inclusive environment that valued different perspectives.
Education
Associate of Arts - Interior Design
Bradley Academy of The Visual Arts
York, PA05-1996
Skills
- Food preparation
- Organization and cleanliness
- Cleaning and sanitizing
- Safe food handling
- Supply restocking
- Stock maintenance
- Customer service
- Kitchen organization
- Dedicated work ethic
- Punctual and reliable
- Menu planning
- Catering support
Certification
NRFSP Food Safety Manager Certification
Timeline
Kitchen Staff Member
Linglestown Firehouse Bar
09.2024 - Current
General Manager
DonutNV
06.2024 - 09.2024
Customer Experience Manager
The Home Depot Inc
09.1998 - 05.2024
Associate of Arts - Interior Design
Bradley Academy of The Visual Arts
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