JENNIFER HAMILTON
Clayton,NC
Summary
Dynamic communicator with over 25 years of experience in a fast-paced call center environment, specializing as a Customer Service Coordinator for domestic and international logistics. Proven ability to manage complex inquiries and deliver exceptional service, ensuring client satisfaction and fostering long-term relationships. Expertise in navigating high-pressure situations while maintaining a focus on operational efficiency and team collaboration. Committed to leveraging extensive industry knowledge to enhance customer experiences and drive organizational success.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Jerry Customhouse Broker
10.2001 - 08.2025
- Gathered, logged and monitored all shipping data.
- Assigned shipments to carriers in the centralized database.
- Prepared documents for shipment claims submissions.
- E-mailed suppliers, carriers and customers with shipping updates.
- Updated the database with changes in carrier status.
- Communicated with dispatchers, warehouses and customers regarding outgoing orders.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Produce Clerk
Stop & Shop
09.2020 - 09.2022
- Managed inventory levels to ensure product availability and minimize waste.
- Trained new staff on proper handling techniques and safety protocols.
- Coordinated with vendors to maintain quality standards for incoming produce.
- Assisted in visual merchandising to enhance product presentation and appeal.
Customer Service Representative
Secure Garage Doors
01.2010 - 03.2012
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Handled daily heavy flow of paperwork and invoices and shipping problems.
- Handled customer and vendor payments.
Education
High School Diploma -
Satellite Academy
Jamaica, NY06-2001
Skills
- Exceptional communication skills
- MS Windows proficient
- Multi-line phone talent
- Creative problem solver
- Data entry expert
- Strong client relations
- Quick learner
- Shipping and receiving professional
- Excellent time management
- Skilled multi-tasker
Timeline
Produce Clerk
Stop & Shop
09.2020 - 09.2022
Customer Service Representative
Secure Garage Doors
01.2010 - 03.2012
Customer Service Manager
Jerry Customhouse Broker
10.2001 - 08.2025
High School Diploma -
Satellite Academy
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