Jennifer Hamilton
OH - Cincinnati,oh
Summary
Detail-oriented professional with experience at Fifth Third Bank, adept at transaction monitoring and problem-solving. Proven ability to enhance operational efficiency through data analysis and collaboration. Recognized for accuracy and precision in document review, while fostering teamwork to achieve exceptional customer satisfaction. Committed to continuous improvement and effective communication.
Overview
35
35
years of professional experience
Work History
Exceptions Clerk
Fifth Third Bank
02.1999 - Current
- Processed exception items, ensuring compliance with internal policies and regulatory requirements.
- Investigated discrepancies in transactions, providing timely resolutions to enhance customer satisfaction.
- Analyzed data trends to identify recurring issues, implementing solutions to reduce future exceptions.
- Collaborated with cross-functional teams to streamline workflows and improve operational efficiency.
- Demonstrated excellent attention to detail when verifying transaction information against supporting documentation provided by clients or internal departments.
- Contributed to a positive work environment by actively participating in team meetings and sharing best practices.
STNA
Labelle Nursing Home
06.1991 - 09.1998
- Provided compassionate care to residents, enhancing their quality of life and comfort.
- Assisted with daily living activities, ensuring safety and dignity for all patients.
- Monitored vital signs, promptly reporting changes to nursing staff for timely intervention.
- Maintained accurate patient records, contributing to effective communication within the care team.
- Trained and mentored new staff on best practices for resident care and safety protocols.
- Collaborated with healthcare professionals to develop individualized care plans for residents.
- Implemented infection control measures, promoting a safe environment for patients and staff.
- Participated in continuous education programs, enhancing skills and knowledge in patient care techniques.
- Assisted patients in daily activities, promoting their independence and dignity.
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
High School Diploma -
Steubenville Big Red
Skills
- Banking
- Transaction monitoring
- Document review
- Accuracy and precision
- Multi-tasking
- Teamwork and collaboration
- Problem-solving abilities
- Active listening
Timeline
Exceptions Clerk
Fifth Third Bank
02.1999 - Current
STNA
Labelle Nursing Home
06.1991 - 09.1998
High School Diploma -
Steubenville Big Red