Jennifer Hammerquist
Martins Ferry
Summary
Talented legal billing analyst skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Legal Billing Specialist
Husch Blackwell
08.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Responded to customer concerns and questions on daily basis.
- Collaborated with clients to resolve disputes.
- Generated monthly billing and posting reports for management review.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Legal Billing Analyst
Williams Lea
02.2022 - 08.2024
- Modify and adjust pre-bills following attorney instructions and client guidelines
- Resolve invoice disputes and submit all invoices promptly
- Tracking budgets
- Budget vs
- Billed reporting
- Narrative proofing to remain within client guidelines
- Submit ebills, resolve rejections/adjustments, following through until invoices are paid within multiple billing platforms
- Collaboration with manager and clients for any billing-related task
- Identified areas of improvement within current processes and proposed solutions
- Tracked aging accounts receivable balances, sending out reminder notices when necessary
- Developed and maintained billing system processes to ensure the accuracy of billing
- Maintained accurate records of all transactions related to billing activities
- Developed procedures to streamline the billing process
- Resolves inquiries regarding billing, WIP, and payments
- Reviewed and posted daily payments
- Efficiently processed high volumes of invoices and payments
- Performed other duties as assigned by the manager
Administrative Assistant
Schercash Inc.
09.2019 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Volunteered to help with special projects of varying degrees of complexity.
Front Desk Attendant
Century Hospitality
05.2018 - 09.2019
- Recommended establishments, set up reservations, and coordinated transportation for guests
- Supported strict property security, monitoring visitors and restricting access
- Managed smooth check-outs with polished charge explanations, payment collection, and statement preparation
- Received letters and packages, distributing them to guests and specific departments
- Responded and forwarded emails to the appropriate department
- Educated guests about area attractions, top restaurants, and available services
- Maintained data security and confidentiality to safeguard personal information shared at check-in and check-out
- Scheduled service and maintenance work with internal and external providers
- Informed about safety and security concerns to supervisor
- Answered phones, recorded messages, and transferred calls to designated staff
- Kept impeccable administrative and financial records, verified transactions, and updated records
- Offered coupons and discounts to guests to promote the services of the establishment
- Utilized strong problem-solving abilities to handle difficult situations with guests
- Greeted guests in a friendly and professional manner, assisting with check-in and check-out procedures
Education
High School -
Martins Ferry High School
Martins Ferry, OH05.2011
Skills
- Billing systems and software
- Invoice processing
- Customer service
- Data entry proficiency
- Team collaboration
- Attention to detail
- Analytical thinking
- Critical thinking
Timeline
Legal Billing Specialist
Husch Blackwell
08.2024 - Current
Legal Billing Analyst
Williams Lea
02.2022 - 08.2024
Administrative Assistant
Schercash Inc.
09.2019 - 02.2022
Front Desk Attendant
Century Hospitality
05.2018 - 09.2019
High School -
Martins Ferry High School
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