Jennifer Hammond
North Tonawanda,NY
Summary
Skilled Automotive Service Advisor with comprehensive knowledge in vehicle repair and maintenance services. Possess strong customer service skills, effectively addressing and resolving issues that improve client satisfaction. Proven ability to handle multiple priorities simultaneously while maintaining high standards of workmanship. Demonstrated success in recommending appropriate maintenance services, leading to increased vehicle performance and safety.
Overview
2025
2025
years of professional experience
Work History
Automotive Service Advisor
West Herr Cheverolet
Hamburg, NY
11.2022 - Current
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Greeted customers, identified their needs and provided advice on automotive services.
- Estimated costs of vehicle repair.
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
- Maintained accurate records of customer transactions in the dealership database.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Provided estimates of repair costs to customers and discussed options with them.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Service Advisor
Lyons Automotive
Attica, NY
10.2017 - 09.2022
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Followed up with existing customers regarding past services performed on their vehicles.
- Promptly responded to customer inquiries via phone, email or in person.
- Prepared invoices for services rendered and collected payments from customers.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Assisted with customer requests and answered questions to improve satisfaction.
Automotive Service Writer
Parmenter Tire
Bativia, NY
- Worked closely with the service department personnel to coordinate daily activities.
- Updated databases with new and modified customer data.
- Updated system with order specifics and customer details, preferences, and billing information.
- Managed incoming calls efficiently by providing timely responses or directing them accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed payments from customers in accordance with company policies.
- Scheduled and coordinated work for many customers each day in fast-paced setting.
- Ordered parts from suppliers as needed.
- Participated in training sessions related to automotive service writing techniques.
Education
Bachelor of Arts - Counseling
Liberty University
Lynchburg, VA05-1997
High School Diploma -
Attica Central School
Attica, NY06-1993
Skills
- Organization
- Follow-up skills
- Parts ordering
- Complaint handling
- Diagnostic tools
- Repair recommendations
- Estimating costs
- Customer relations
- Appointment scheduling
- Customer education
- Warranty processing
- Service writing
- Customer satisfaction
- Work order management
- Building relationships
Timeline
Automotive Service Advisor
West Herr Cheverolet
11.2022 - Current
Service Advisor
Lyons Automotive
10.2017 - 09.2022
Automotive Service Writer
Parmenter Tire
Bachelor of Arts - Counseling
Liberty University
High School Diploma -
Attica Central School
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