Jennifer Hamp
Afton,WY
Summary
Proven track record at Silver Star Communications, excelling in client relations and relationship building. Recognized for resolving customer complaints with empathy, fostering loyalty and repeat business through exceptional support and follow-up practices.
Self-motivated with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Understanding and collaborative, successful at managing multiple priorities with a positive attitude.
Overview
13
13
years of professional experience
Work History
Commercial Sales Coordinator
Silver Star Communications
03.2024 - Current
- Worked closely with the sales team to enter orders; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through entering service orders with accuracy and promptness
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Provided exceptional customer support by addressing inquiries promptly and resolving issues effectively.
- Implemented effective follow-up practices to ensure repeat business from satisfied customers.
Customer Service Administrative Assistant
Silver Star Communications
12.2021 - 03.2024
- Assisted in training new team members on company policies, software applications, and best practices for exceptional customer service.
- Boosted overall team performance by sharing knowledge and expertise with coworkers.
- Handled escalated customer complaints with professionalism and diplomacy, resulting in satisfactory resolutions for both the company and the client.
- Supported management in improving departmental procedures for streamlined customer interactions.
Customer Service Representative
Silver Star Communications
04.2012 - 12.2021
- Managed high-volume calls, emails, and chat queries to provide prompt assistance to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Marsh Valley High School
Skills
- Strong enthusiasm
- Critical thinking
- Active listening
- Relationship building
- Client relations
Timeline
Commercial Sales Coordinator
Silver Star Communications
03.2024 - Current
Customer Service Administrative Assistant
Silver Star Communications
12.2021 - 03.2024
Customer Service Representative
Silver Star Communications
04.2012 - 12.2021
High School Diploma -
Marsh Valley High School
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