JENNIFER H. ANDREASEN
Mesquite,NV
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Senior Customer Operations Representative
GT Medical Technologies, Inc.
05.2024 - 11.2024
- Worked with third party group receiving orders from doctors, hospitals and physicists for entry into CRM/ERP system for processing with our manufacturing team.
- Reviewed orders for accuracy and shipping information correct, as well as RAM license was up to date
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on all concerns.
- Handled escalated complaints with diplomacy and professionalism, restoring client trust and loyalty.
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
Senior Customer Service Specialist
Perspective Therapeutics
09.2023 - 05.2024
- Utilized CRM systems effectively to track customer interactions, ensuring seamless transitions between team members and providing customers with consistent support across multiple touchpoints.
- Participated in ongoing professional development opportunities, staying current with industry trends to better serve customers'' needs.
- Handled sensitive customer data responsibly, adhering strictly to privacy regulations and safeguarding confidential information from unauthorized access or disclosure.
- Conducted quality assurance evaluations on customer interactions, providing constructive feedback to enhance service delivery standards.
- Maintained comprehensive knowledge of company products and services to provide accurate information and guidance to customers.
- Improved customer satisfaction rates by efficiently addressing and resolving complex issues in a timely manner.
- Served as an escalation point for challenging customer situations, effectively diffusing tension and achieving satisfactory resolutions.
- Assisted with the development of departmental policies and procedures aimed at improving efficiency without compromising on customer satisfaction levels.
- Streamlined communication between customers and internal teams, resulting in increased collaboration and problem resolution.
Service Administrator / Office Coordinator
Carterra
04.2022 - 09.2023
- Company Overview: Bio Tech Industry
- Work daily with Field service engineers on open repair items for customers, get status and update WIP log
- Work with Technical Support on new service requests requested by customers and determine best engineer to dispatch to job site
- Review Salesforce throughout day for work order updates, asset updates, firmware updates
- Work daily with customers to schedule their asset for preventive maintenance, work with Field service engineer to schedule for PM at customer site
- Collaborate with Sales Operations on New Installations of Instruments, attend Team calls with new customers for scheduling
- Collaborate with Sales Operations on System Moves of existing instruments, work with engineers on scheduling
- Close out hold on parts in CRM system, verify accuracy of S/N and locations of parts
- Maintain Upgrade/ change order records on all Instruments and assure they are completed on all new instruments
- Maintain campaign records for part change outs on all instruments
- Assisting organization in servicing large capital equipment
- Bio Tech Industry
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Developed and maintained comprehensive databases of service history, facilitating easy access to relevant information for faster problem resolution and informed decision making.
Contracting Project Administrator
Carrier Commercial Service
10.2020 - 04.2022
- Company Overview: HVAC
- Set up new projects in Carrier SAP system, working with branch Teams (UT CO ID NV CA) in all areas for 100% accuracy of data, scope, and deadlines
- Coordinate Turnover meetings and set-up, including distributing agenda, prepare meeting summary/ with meeting minutes, and assist with meeting presentations
- Assist Project Managers with meeting calendar, project status updates and progress reports
- Assist in monthly forecast prep, and monthly audits of active projects and Large Project reviews
- Issue POs for Bill of materials, set up shipping dates and work closely with carriers, and vendors to assure delivery dates met
- Set up new vendors and subcontractors as needed
- Managed budgets for multiple projects, ensuring cost-effective allocation of resources and minimizing overspend.
- Work with customers on any issues that arise from scheduling, billing, satisfaction level of completed work
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
Administrative Project Assistant
HDR Engineering Firm
10.2019 - 04.2020
- Company Overview: Transportation division
- Coordinated meeting set-up, including distributing agenda, prepared meeting summary/ with meeting minutes, and assisted with meeting presentations
- When required arranged lunches or off-site meeting sites to accommodate large groups
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Completed multiple tasks simultaneously to optimize project completion.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Assisted Project Manager with meeting calendar, project status updates and progress reports
- Prepared and submitted expense reports for project PM and engineers weekly
- Prepared Cost analysis reports weekly for Team Leads, and ran weekly meetings with Team Leads from all divisions of our team for project updates
- Assisted with site campaign visits for project education along the Great Basin area
Administrative Office Assistant
Bigge Crane and Rigging
10.2018 - 04.2019
- Company Overview: Tower Crane & Hoist Division
- Set up accounts with local vendors, invoiced for service and completed A/P and A/R as needed for corporate
- Managed and Maintained all Service Documents and spreadsheets used for preparing estimates on bids for customers
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Assisted in preparing quotes to potential clients for the local sales group
- Set up new vendors and subcontractors
- Set up travel arrangements for area supervisor and other technicians
- Managed Team Up Calendar daily for Utah district and updated Smart sheets data
- Processed weekly timecards, verified correct data entered for projects, equipment # and locations
Contracting Project Administrator
Trane - Ingersoll Rand Salt Lake City
03.2016 - 04.2018
- Company Overview: Contracting New Build Department
- Assisted in the initiation and tracking of contract projects to ensure compliance and successful completion date
- Prepared invoices for billing and any additional documentation required for billing purposes, working close with credit department
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
- Assisted 2 Engineer Specialists, 4 Sales Accountants, and 5 Project Managers by reviewing and creating shareable files of customer contracts, Bills of Material, submittals, and operation manuals for warranty files
- Worked with contractors, keeping their status up to date and insurance etc.… up to date, managed Master Contractor File
- Ordered and tracked material purchased through an Oracle based supply chain
- Worked with HVAC/Controls Team in forecasting of projects
- Worked with vendors for best pricing on replacement parts, meeting delivery deadlines and any warranty issues
- Coordinated with various staff for accurate and timely recording of all project costs, including time sheets, daily reports
- Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
Project Support-Warranty Support - Warranty Specialist and Customer Service Support
Siemens Industry, Inc.
08.2010 - 12.2015
- Company Overview: UTA Jordan River / WVC Project
- Managed a variety of general office activities including analyzing and organizing office operations and procedures such as quality audits, safety audits, preparation of field timecards for entry, personnel/HR assistance, information management, filing systems, and requisition of supplies and inventory control
- Assist with travel arrangements/accommodations for out of state field technicians
- Recorded minutes at commissioning meetings with UTA and Siemens PMs on open item logs
- Prepared/edited the Acceptance reports for field managers and UTA consultant groups of completed light rail vehicles
- Reported failures of warranty parts, ordered replacement parts, returned failed parts for credit
- Coordinated with internal departments such as engineering, manufacturing, and quality control to address potential product defects impacting warranties.
- Collaborated with cross-functional teams to improve product quality and reduce warranty costs.
- QC'd Vehicle History Books for accurate information, once commissioning was complete
- Tracked/controlled inventory flow for Siemens over to UTA - Tracked S/N for accurate returns to vendor for credit and Logbook
- Receive in/ log all returned parts for SLC inventory, UTA warranty claims, and product improvement campaigns
- Track /scan all receipts of warranty repaired parts and complete/close rejection reports as repaired/replacement parts are returned by vendor to onsite inventory or back to corporate stock and/or UTA inventory
- Shipping and receiving all warranty related parts for project
- Issue POs to vendors for non-warranty item repairs
- Issue zero-dollar Warranty POs for tracking through JDE system
- Evaluate purchase needs of project and negotiate price as buyer with distributor
- Developed strong relationships with vendors to negotiate favorable terms for warranty repairs and replacements.
- Maintain strong relations as Warranty Support and Customer Service Support with UTA parts department
- Assisted them in areas of part identification, coordination on shipments of large components to vendors, inventory control, warranty issues, campaign issues, and technician education
Service Coordinator / Warranty Administrator
Komatsu Equipment
08.2008 - 08.2010
- Company Overview: Kennecott Mine Satellite Site, UT
- Open time sheets in Kennecott's database (SAP), enter necessary work order information, scope of work performed, entering labor accurately per Kennecott's timecard issued by technicians, noting any job hazards (T.R.A.C.K)
- Send completed work orders to Kennecott foremen for approval
- Researched and negotiated any disagreements regarding work performed vs
- Hours billed
- Created Warranty Data base for New Haul Trucks - Filed warranties on all new trucks and components as needed
- Maintain / update spreadsheet of Factory Driven Campaigns for product modification
- Problem solving for accounting on all Kennecott invoices, both within our division and outside our division
- Generating various reports for management, including WIP, labor and hours
- Planning/Creating PowerPoint presentations for training & safety purposes
- Issue PO's, receive POs for service from Cummings and other vendors, send reports to accounting
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Skills
- Strong work ethic
- Client relationship building
- Goal-oriented mindset
- Reporting and documentation
- Teamwork and collaboration
- Problem-solving skills
- Excellent communication
- Customer service excellence
- Customer relationship management
- Administrative and office support
- Quality assurance
- Customer relationship management (CRM)
- Problem-solving aptitude
Timeline
Senior Customer Operations Representative
GT Medical Technologies, Inc.
05.2024 - 11.2024
Senior Customer Service Specialist
Perspective Therapeutics
09.2023 - 05.2024
Service Administrator / Office Coordinator
Carterra
04.2022 - 09.2023
Contracting Project Administrator
Carrier Commercial Service
10.2020 - 04.2022
Administrative Project Assistant
HDR Engineering Firm
10.2019 - 04.2020
Administrative Office Assistant
Bigge Crane and Rigging
10.2018 - 04.2019
Contracting Project Administrator
Trane - Ingersoll Rand Salt Lake City
03.2016 - 04.2018
Project Support-Warranty Support - Warranty Specialist and Customer Service Support
Siemens Industry, Inc.
08.2010 - 12.2015
Service Coordinator / Warranty Administrator
Komatsu Equipment
08.2008 - 08.2010
Similar Profiles
Iris Rose KingIris Rose King
Quality Assurance Technician II at GT Medical TechnologiesQuality Assurance Technician II at GT Medical Technologies
Al KinderAl Kinder
Master Mobile Technician at Gt Performance TechnologiesMaster Mobile Technician at Gt Performance Technologies
Lloyd RamosLloyd Ramos
Tooling Engineer at GT TechnologiesTooling Engineer at GT Technologies