Jennifer Hankton
Dallas,GA
Summary
Office Administrative Assistant with extensive experience at Sunrise Vascular, specializing in patient documentation and confidentiality. Proven ability to enhance patient care through effective communication and problem-solving. Recognized for outstanding customer service and meticulous attention to detail, facilitating smooth front desk operations and appointment scheduling. Strong work ethic and professional demeanor contribute to a reputation for reliability and initiative.
Overview
27
27
years of professional experience
Work History
Medical Administrative Assistant
Sunrise Vascular
Mt. Airy, NC
04.2024 - Current
- Ensure accuracy of patient documentation and maintained confidentiality of records.
- Manage front desk operations, greeting patients and facilitating check-in processes.
- Coordinate referrals and follow-up appointments to enhance patient care continuity.
- Communicate effectively with medical staff to address patient needs promptly.
- Prepare charts for new patients, verifying completion of all necessary forms.
- Process patient check-ins and check-outs, including collection of co-payments.
- Scan physical documents and upload to encrypted databases for digital maintenance.
- Maintain inventory of office supplies, ordering and stocking items as required.
- Generate reports, invoices, and medical records using various software applications.
Event Coordinator
Health Advocate
Charlotte, North Carolina
08.2016 - 11.2018
- Began as a Biometric Screener and was promoted to Event Coordinator
- Coordinated logistics for health-related events and workshops.
- Developed event timelines and schedules to ensure smooth operations.
- Organized participant registration and maintained accurate attendee records.
- Facilitated communication among team members and stakeholders throughout events.
- Provided on-site support during the day of the event including problem solving if necessary.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Coordinated and allocated equipment, supplies and staff for events.
Office Manager
Taylor McKenzie
Leesburg, Virginia
07.1998 - 11.2000
- Managed daily office operations and maintained a smooth workflow.
- Coordinated schedules and meetings for executives and staff members.
- Oversaw office supplies inventory and ensured timely procurement.
- Maintained communication with vendors and service providers for support.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed, scheduled and coordinated office functions and activities for employees.
- Provided administrative support to management team including preparing reports and presentations.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Computed balances, totals or commissions to support accounting team.
Education
Some College (No Degree) - Business Administration
Fairmont State University
Fairmont, WVSome College (No Degree) - Medical Administration
ECPI
Charlotte, NCSkills
- Attention to detail
- Problem solving
- Customer service and engagement
- Confidentiality maintenance
- Verbal communication
- Team support
Timeline
Medical Administrative Assistant
Sunrise Vascular
04.2024 - Current
Event Coordinator
Health Advocate
08.2016 - 11.2018
Office Manager
Taylor McKenzie
07.1998 - 11.2000
Some College (No Degree) - Business Administration
Fairmont State University
Some College (No Degree) - Medical Administration
ECPI